Agent Opt In Support - Logistics Coordinator

Globaltranz Scottsdale , AZ 85250

Posted 1 week ago

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers.

POSITION SUMMARY

Logistics Coordinator position will work directly with Operations Department, providing superior customer service and open lines of communications with the Opt-In Agent team members. This position requires excellent written and verbal communication skills, along with being detail oriented in regard to customers and carriers. Along with supporting the Operations Department, this position will be responsible for ensuring that our customers receive timely service from pickup to delivery by working with our network of carriers.

Primary Job Responsibilities

  • Data entry providing track and trace updates on truckload shipments from carrier partners.

  • Assist and coordinate document collection from carrier partners.

  • Ensure and confirm pick-up and delivery for assigned truckload shipments.

  • Escalate issues to appropriate parties as they arise.

  • High volume of outbound dials daily.

QUALIFICATIONS

Education, Certification, and Experience Requirements

  • High school diploma required. Bachelor's degree preferred.

  • Available afterhours for any necessary customer urgent issues and needs that may arise.

  • Extremely organized and detail oriented.

  • Ability to demonstrate appropriate phone and email etiquette with internal and external customers.

  • Strong customer service and problem solving skills.

  • Ability to excel in a team-based environment.

  • A professional self-starter with a willingness and desire to succeed.

  • Strong people skills and ability to build strong relationships.

  • Creative thinking and strategic problem solving techniques.

  • Working knowledge of MS Office programs. Ability to multi-task in a windows based environment.

  • Detail and problem solving skills are required.

  • Organized, detail oriented, possess a sense of urgency and have the ability to be flexible and work in a fast paced environment.

  • Must be able to work independently, and proceed with objectives without supervision.

  • Must be able to multi task, be a team player, goal driven, learn quickly and adapt to change easily.

  • Excellent written and verbal communication skills.

  • Must have punctuality and good attendance.

Tools and Equipment Requirements

  • The ability to use a phone, computer, printer, and copier is required.

  • Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.

  • The ability to use the internet and various web browser software is required.

WORKING CONDITIONS

Physical Working Conditions and Office Setting Description

  • Work in an office setting working only hours as instructed by their supervisor and not logging in after scheduled hours or on days off.

  • Requires prolonged sitting, standing, frequent bending, stooping, or stretching.

  • Some lifting may be required.

  • Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.

  • Requires occasional use of fax machines, telephones, copiers, and other office equipment.

  • Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GlobalTranz is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other details

  • Pay Type Hourly

  • Scottsdale, AZ, USA

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Agent Opt In Support - Logistics Coordinator

Globaltranz