Agent

Job Summary:

We are searching for Temporary Customer Service Representatives to fill an urgent need.

These representatives will be part of a team to support emergency response for residents impacted by a natural disaster. Must be able to start immediately. These positions are fulfilling as you support those US residents when they are at their time of need.

Pay Rate: $22.13/hr. (Base wage of $17.20/hour + $4.93 fringe payment) *fringe is paid on the first 40 hours of work. Overtime hours will be based on the $17.20 pay scale.

Position Details and Responsibilities:

• 30 day to 4 month contract
• Flexible schedule availability between the hours of 7am- 2am eastern; some overnight shifts may be available
• Paid Training schedule Monday- Friday, 9am-5:30pm eastern
• Assist callers with available services that can support their situation
• Provide solutions for their need via multiple channels including voice, email, or chat
• Respond with empathy, patience, and understanding

Experience and Requirements

• At least 6 months customer service experience
• High School Diploma or GED
• Computer skills and experience
• Excellent communication skills
• US citizenship required; this is a government assignment

WAH Requirements

• Candidate must reside in one of the following states: AL, AZ, FL, GA, IN, KS, MD, MI, MO, MS, NC, NV, OH, OK, SC, TN, TX, VA, WV
• Environment: Quiet, secure, and distraction free for the duration of working hours. Child care is a must as children are not permitted in the same working space as the employee.
• Equipment will be provided by iQor
• Mobile Phone required
• Internet: Wireless not permitted, must have wired connection.
• No satellite or mobile internet providers supported
• Internet Speeds: Minimum 25 MBPS download/ 10 MBPS upload
• Connection: Direct connection from modem to PC required

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.