Agent, I Xra Triage

Agent, I Xra Triage

CHATTANOOGA, TN

Sunday Monday Tuesday Thursday 9am-730 PM

Position open to remote: No

Grade: HR07

Compensation Range: 15.79-21.36

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision

• Basic/Supplemental Life

• Accidental Death/Dismemberment

• Health Savings Accounts

• Flexible Savings Accounts

• Company Paid Holidays

• Paid Time Off

• 401k with Employer Matching Contribution

• Employee Stock Purchase Plan

• Paid Parental Leave

• Short Term Incentive Program

• Employee Assistance Program

• Pet Insurance

What You'll Do:

Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.

• Receive and address incoming calls via pre-defined call queues and satellite communications.

• Review and address email messages and take appropriate actions.

• Access OEM websites to review action codes from units and take appropriate steps to resolution.

• Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues.

• Ensure all DOT/FMCSA Regulations, Local, State, and U.S. Xpress procedures and standards are followed.

• Document all occurrences handled using Cetaris Maintenance Software, AS400, and XPM.

• Obtain estimates and scrutinize repair costs; authorize repairs and work performed.

• Follow up for repair completion and payment.

• Ensure all Warranty parts are shipped and tagged to the appropriate terminal.

• Code all RCC and WO events appropriately.

• Perform other duties as assigned.

• Participate in 1 on 1 Coaching and Team Meetings

What We're Looking For:

Education

• High School Diploma, GED, or equivalent experience required.

• Technical Diploma from a credited Diesel Program preferred

Experience

• Minimum of 1-year call center and/or customer service experience required.

• Minimum of 1 year of mechanical experience required.[SL1]

• Previous experience with Cetaris & Microsoft Office, Excel, Outlook preferred.

• D.O.T. Certification/Comprehension preferred.

• OEM Certification preferred.

Skills/Certifications

• Basic understanding of service center/shop environment and processes.

• Ability to ask probing questions based on mechanical triage to understand the issue.

• Basic knowledge of U.S. Geography helpful.

• Bilingual a plus.

• Negotiation Skills

• Critical Thinking

• Problem-Solving

• Multitask, ability to navigate through multiple systems & screens

Work Environment / Physical Requirements - Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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