Cox Business is more than part of a cable company - we are a technology solutions leader. In addition to offering data network services for businesses, we also consult with companies of all sizes to provide managed network services, cloud infrastructure, managed hosting services and other emerging technology solutions.
The Agent Channel Sales Manager will be directly responsible for the recruitment, guidance, and communication, with all Agent Vendors operating within the agent channel. The individual in this role is responsible for achieving or exceeding planned sales budget for the agent channel by training, motivating, and monitoring all agent vendors. This position will also be responsible to insure all agent vendors understand and execute the sales strategy and set sales goals for the agent vendors.
Recruits, qualifies, and manages Agents
Implements channel programs and policies as directed by corporate leadership
Manages channel portfolio effectively to avoid potential conflicts with other sales team members
Works with Director of Sales to manage the system's channel portfolio effectively
Coordinates marketing materials and messages provided to Agents, ensuring that they include and/or correspond with corporate/regional marketing materials and messages
Utilizes standard Agent Agreements, ensuring their financial soundness
Tracks Agent Agreements to Expiration, ensuring compliance and determining whether Agents should be renewed at the end of the Agreement period
Coordinates payments to Agents, ensuring that they are in concurrence with Agent Agreements
Tracks disconnects and chargebacks to Agents, ensuring that they are reconciled against payments
Conducts reviews of direct reports to ensure that performance standards are met and, if not, takes immediate action to improve performance level
Ensures customer satisfaction through timely installation of products/services sold by Agents
Responds to Agent (including Retail Agent) inquiries regarding installation timeliness and related issues
Ensures rate sheets are updated for products and services in compliance with corporate/regional guidelines
Continuously updates Agents on new products, product changes, rate changes, etc.
Remains current on technical information regarding telephony, data, and video communications, Customer Premises Equipment (CPE), networking, and management through completion of required/recommended training program
Works with local training coordinator and Cox Business Atlanta to ensure the training needs of the Agents (including Retail Agents) are met
3 or more years of experience required in related field
Requires strong knowledge of applications such Microsoft Word, Excel, PowerPoint,
Proven skills with Interpersonal,leadership,presentation,and collaboration to work effectively with teams throughout organization
BS/BA degree in related discipline strongly desired
2 or more years of experience in a management role preferred
2 or moreyears of experience in a management role or leading cross functional projects preferred
Experience in telecommunications industry desired
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.