Agency Support Specialist
Conn's is a 128-year old consumer goods retailer with over $1 billion in revenue and over 4,000 employees. The company, headquartered in The Woodlands, TX, is publicly-traded (NASDAQ:CONN) and operates more than 115 retail locations in fourteen states and expanding into new markets. The Company's products and services offered through its retail sales outlets, distribution and service facilities include furniture and mattresses, home appliances, consumer electronics, home office equipment, repair service agreements, credit insurance, home delivery, product repair service and consumer credit. We offer a comprehensive benefits program including: Medical, Dental & Vision Benefits, Flexible Spending Accounts, Paid Vacation, Basic Life Insurance, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Tuition Reimbursement and Employee Discounts.
The Agency Support Specialist role is to provide rich support and maximize results for Agency Management. Agency Support Specialist will help in providing and maintain the relationship with 3rd party outsourced agencies in regards to Latitude and AIM (Agency Interface Management) including, but not limited to system set up, maintenance, realignment, and allow for efficient use of all account placements, organizational effectiveness and performance.
The Agency Support Specialist's responsibilities include, but are not limited to:
Zip account documents
Loading zip files to SFTP sites
Recall multiple accounts individually and in batches
Place multiple accounts individually and in batches
Research accounts that are not placing due to conditions on account
Validate placements and recalls
Gather placement and recall requirements
Respond to account inquiries for placed accounts
Create exception reporting
Audit accounts placed
Troubleshoot AIM issues
Assist with invoicing, researching discrepancies, and reconciliations
Maintain service levels
Other duties as assigned.
Work well independently as well as in a team environment
Strong organizational, multi-tasking and time management skills
Proficiency in Microsoft suite of products (Word, Excel, PowerPoint, Access, and others)
Detail oriented with analytical, critical thinking, and problem solving skills
Interpersonal, verbal and written communication skills.
Self-motivated, goal oriented, resourceful and driven personality.
Flexible and open to change in a high volume, fast paced environment.
Full time schedule, Monday Friday, 8AM 5PM
Conn's is PROUD to be an equal opportunity employer.