Agency Relationship Manager (Open To Hiring At Sr. Level)

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we've built our reputation on over 80 years' worth of trust.

We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors-our members. If you're passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Learn more about our unique benefit offerings here.

Want to know more? You can learn about life at Wellmark here.

Job Description

Help us lead change and transform the member experience!

The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our clients deserve health care with a focus on quality - not quantity - of care.

Through our team within our Sales division, we represent our clients' and distribution partners' voices as we deliver new products, technical solutions, and services. The work that our team does in collaboration with our business partners will create these changes, all while working to minimize health care costs.

Use your strengths at Wellmark as an Agency Relationship Manager!

In this role, you will manage relationships and evaluate the performance of assigned agencies for the purpose of selling and retaining profitable health and specialty benefits business. You will consult effectively to enhance understanding of products, services and benefits.

You'll also formulate, implement and execute a sales/retention-focused business plan for each agency which incorporates customer specific considerations and aligns with corporate or product strategies and initiatives. In addition, you will support agent training initiatives.

Our strongest candidates are effective consultants skilled at strategic business planning, and they can speak to the ins and outs of a complex industry-they're viewed as trusted business partners and experts. They are exceptional and can lead presentations (whether it's an audience of 20 or 200!), customer-focused, and they have a knack for driving performance, as demonstrated by a track record of client/account retention.

Qualifications

Required:

• Bachelor's Degree or direct and applicable work experience.

• Minimum of 4+ years of experience:

• In sales, account management, or related role with increasing levels of accountability-e.g., assigned to key accounts, clients, or lines of business. Industry experience and familiarity with agents/brokers are preferred.

• Relationship management: demonstrated experience developing and maintaining strategic relationships with key stakeholders or other decision makers.

• Advanced ability to balance expertise (e.g., consultative selling, products/services) with an understanding of the customer in order to drive account retention and/or growth for diverse block of business, and to ensure client satisfaction.

• Strong written and verbal communication skills. Must be able to effectively communicate across an organization, influence others, negotiate, and resolve conflict.

• Professional and polished in approach to presentations. Ability to respond to questions from key clients or stakeholders.

• Effective critical thinking, strategic planning, time management, prioritization, and documentation skills. Ability to utilize appropriate resources to identify opportunities, implement solutions, and measure impact.

• Ability to quickly learn applicable industry-related rules and regulations.

• Valid Driver's License with moderate travel >50%•Life & Health insurance license or ability to successfully obtain the license within 60 days of hire.

Preferred:

• Bachelor's Degree.

• Health insurance or related industry experience, including knowledge of products, services, funding arrangements, underwriting methodologies, etc.

• Business Acumen- role specific experience

Additional Information

Life and Health Insurance license required within 60 days of hire.

a. Achieve sales, retention and cross-selling goals as established by leadership, through positive business relationships with customers and/or agents. Demonstrate a firm understanding of Wellmark's expectations of Agency conduct and monitors performance of the assigned agency, along with provider, customer and leader feedback regarding performance.

b. Build and maintain relationships and positive business partnerships with each assigned agency through effective communication, service, and consultation.

c. Develop and execute agency specific business plans, for both the sale and retention of business.

Leverage performance metrics to drive results with assigned agencies. Work in collaboration with agencies to deliver appropriate consultative and training activities as well as performance metrics to support both sale and retention of business. Utilize business plan to drive agent and/or customer decisions.

d. Consult and conduct needs analysis to identify information or educational needs of the agent. Display effective presentation skills when presenting recommendations and training to agents.

e. Collaborate and partner with Account Service Representative's and Account Manager's that manage and hold accounts with agency services.

Act as a team player to support the account management team whom they partner with to service accounts in the best interest of the customer. Serve as a mentor to team members providing industry knowledge and competitor information.

f. Document relevant agency information and activities in Customer Relationship Management (CRM) system in a timely manner and complete other reports as required. Share key information with leadership and other internal stakeholders regarding assigned agencies.

g. Analyze complex data in order to address customer issues and provide a timely, accurate and appropriately detailed explanation to the customer.

h. Other duties as assigned.

This job requires a non-compete agreement.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com