Agency Collection Representative

Be Here. Be Great.

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Essential Job Functions and Responsibilities

• Collects outstanding balances. Resolves disputes or differences for a basic to moderately complex book of business, for a designated group of producers.

• Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.

• Communicates with Agents and Business Units regarding resolution of accounting discrepancies including basic to moderately complex policy reconciliations.

• Prepares and maintains accurate and complete documentation to support assigned accounts receivable balances.

• Performs monthly aging analysis reports, including Statutory Over Ninety (S.O.N.).

• Performs other duties as assigned.

Job Requirements

Education: Associate Degree or equivalent experience.

Field of Study: Business, Accounting or a related discipline.

Experience: Generally, Requires 0 to 2 years of related. Accounting and/or bookkeeping experience preferred.

Business Unit:

Property & Casualty Finance

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.