Agency Client Success Manager

Branch Metrics New York City , NY 10008

Posted 11 months ago

Agency Client Success Manager The Basics:

As an Agency Customer Success Manager, you are the primary point of contact and relationship builder for agencies who work directly with Branch clients. You are an energetic and organized self-starter and you understand the needs of marketing agency professionals. You can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Branch for agencies working with enterprise brands. You will be a key driver of growth for the company and on the front lines for evangelizing and supporting our product to marketing agency professionals.

What You'll Do:

  • Maintain and establish direct relationships with existing and new agency partners

  • Consult with our customer success manager on the largest accounts

  • Ensure agency partners understand Branch functions and usage

  • Triage inbound issues and questions from agencies

  • Perform regular trainings and product updates for agency partners

  • Evangelize Branch while networking with agency professionals

  • Make every Branch user happy with every interaction, regardless of deal size

  • Coordinate with international colleagues to support worldwide agency relationships

We're Looking for Someone With:

  • 4+ years of experience in an agency oriented customer/client-facing role such as Customer Success Manager, Technical Account Manager or Sales Engineer

  • Comfortable having technical conversations with technical and non-technical people.

  • Problem solving skills around technical, product, and business questions.

  • Excellent verbal communication and writing skills

  • Ability to establish and build great relationships with nontechnical and highly technical customers and industry professionals

  • Contribute to the success of a fast-paced and growing organization

Nice to Haves:

  • Prior experience at a growth stage Internet/Software company

  • Prior experience selling to agency clients

  • Prior experience providing customer service to agency clients

  • Experience working for a mobile tech or mobile analytics company

About Us:

At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. By integrating Branch technology into core marketing channels including apps, web, email, social media, search, and paid ads, leading brands are driving higher-value conversions than ever before.

Headquartered in Redwood City, CA and with offices around the globe, Branch has raised more than $200M from investors such as NEA, Founders Fund and Playground Ventures. We power mobile links, attribution, and measurement for more than 3 billion monthly users and over 50,000 apps, including Airbnb, Ticketmaster, Reddit, Buzzfeed, Twitch, OfferUp, Poshmark, and many more.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Success Manager Marketing & Sales Solutions

Mckinsey

Posted 5 days ago

VIEW JOBS 2/16/2020 12:00:00 AM 2020-05-16T00:00 Qualifications * Bachelor's degree in Business, Marketing or Engineering/Science; MBA preferred * 12+ years of experience with a 5+ years focused in client delivery and client management within a consulting or customer success organization preferably with Retail clients * Experience in analytical software solutions, preferably around core merchandising levers, including: Pricing, Promotions, Category Management, Assortment Optimization, etc. * Experience working in a leadership role on large scale technology implementations or consulting engagements for Fortune 500 companies * Superb communicator at all levels of an organization up to Executive, possesses keen listening skills * Creative problem solver and natural entrepreneur; comfort with risk taking and ambiguity. Has both a creative and analytical mindset * Able to incorporate business context to present and describe technical functionalities to those less-versed in technology * Strong ability to manage resources across a matrixed organization * Able to effectively manage multiple works streams, effectively delegating to other resources but also being able to "go deep" where needed * Outstanding project and process management skills * Exceptional verbal and written communication skills * Highly collaborative, yet able to function well independently * Travel expectation of 50-80%, on monthly basis Who You'll Work With You will be based in one of our North America offices and will be part of our Marketing & Sales practice. The Marketing & Sales practice strives to help clients in both consumer and business-to-business environments on a wide variety of marketing and sales topics. Our clients benefit from our experience in core areas of marketing such as branding, customer insights, marketing ROI, digital marketing, CLM, pricing, and sales and channel management. Our practice offers an exceptional opportunity to work at the intersection of marketing, sales and consulting. Focusing on issues like redefining marketing and sales operations and commercial transformation, our people help clients build capabilities and transform how companies go to market - moving them to customer centric organizations. Founded in 2007, Periscope® by McKinsey enables better commercial decisions by uncovering actionable insights. The Periscope platform combines world leading intellectual property, prescriptive analytics, and cloud based tools to provide more than 25 solutions focused on insights and marketing, with expert support and training. It is a unique combination that drives revenue growth both now and in the future. Customer experience, performance, pricing, category, and sales optimization are powered by the Periscope platform. Periscope has a presence in 27 locations across 16 countries with a team of 700+ IT and business professionals and a network of 300+ experts. To learn more about how Periscope's solutions and experts are helping businesses continually drive better performance, visit http://www.periscope-solutions.com/. What You'll Do You'll oversee an internal client success team (onshore + offshore), responsible for managing a large, complex client who is leveraging multiple Periscope solutions. In this role you will ensure the success of existing deployed solutions while also overseeing new implementations, all with a focus on maximizing business impact for your client. You will rapidly become conversant on the Periscope offerings, manage existing client relationships and support business development with new and existing clients. This involves ensuring client's base solutions are delivered on time and accurately. You will drive clients in their effective use of Periscope to sustainably deliver high impact. This involves engaging with client sponsors on a regular basis to discuss about how to best drive user adoption and helping them with questions they might have regarding the Solution usage or applicability, and build client capabilities. You will work closely with client executives, generalist McKinsey consultants and business, product and analytic leadership to drive advanced analytic insights. You will also help ensure on time and quality delivery of new solutions by partnering closely with our solution delivery team. You'll have the opportunity to define, react to and assist in setting strategy for client success, working in conjunction with Periscope leadership. Mckinsey New York City NY

Agency Client Success Manager

Branch Metrics