Ag Office Administrator

The position of an Ag Office Administrator of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried out by the cooperative. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company. This is a safety-sensitive position.

Job Summary:

These are the basic requirements of the position and must be performed competently.

• Maintain an in-depth knowledge of Valley Wide's services, customer account and billing processes, new customer information, and various policies and procedures.

• Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.

• Greet visitors/customers and direct or assist them as needed.

• Posts Customer payments by recording cash, checks and credit card transactions on the Computer and banking systems.

• Maintains daily balancing report, assembles and prepares customer invoicing and posts invoices. Maintains daily invoice balancing reports.

• Prepares inventory receiving and transfers for posting, posts in the computer and maintains daily balancing report of inventory transaction.

• Reviews, codes and prepares daily accounts payable invoices, maintains daily submittal reports to corporate office.

• Investigate and resolve customer questions and concerns efficiently and compassionately.

• Assist in managing customer retention activities by ensuring customer needs are being met.

• Ensure all customer interactions are consistently and accurately maintained in the system.

• Answer telephones, radio, and relay messages to other company personnel.

• Responsibly for maintaining company and customer confidentiality.

• Contributes to team effort by accomplishing related results as needed.

• Perform other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:

• High school diploma or GED required.

• 2+ years accounting/bookkeeping experience preferred.

• Must have a current working knowledge of computer programs.

• Must have strong communication skills; ability to communicate in an appropriate, professional manner with managers, supervisors, employees, customers, vendors and the general public.

• Must be able to make appropriate decisions and execute them according to policy.

• Must maintain appropriate and expected levels of customer service.

• Must have ability to determine order of need and task priority based on level of importance.

• Must have a manager focus on all interactions and exhibit strong critical thinking/ problem solving skills.

• Must exhibit a professional and positive image.