Aftersales Administrator

Aftersales Administrator

Location: WM USA - 37 Upton Drive

Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more

Website: https://www.wmfts.com/en/

Group: https://www.spiraxsarcoengineering.com/

We're currently seeking a Aftersales Administrator to join us. You'll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.

At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.

We offer a full induction with training and ongoing support for all our systems and products. Along with this you'll gain access to SSE academy where you can upskill and develop at your own pace.

Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxsarcoengineering.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130+ operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets.

This role will focus on:

This role will be part the Aftersales Returns Department; responsible for working directly with customers to process product returns (RMAs and/or RGAs) and the subsequent transactions as required for all three WM Inc. facilities (Wilmington, Lake Forest, and Pipersville). This role will work closely with the engineering and repair departments to properly assess the product issues and direct returns to the correct facility for processing.

What you'll be doing

• When product enters our facility, we are responsible for it. For it to be accounted for it must be Arrived. This needs to be transacted on the same day.

• Fulfilling requests for Return Material Authorizations (RMAs) and Repair Goods Authorizations (RGAs). This requires the initial collection of information, providing customers with proper forms and instructions, following procedures and guidelines identified through the final reconciliation and disposition of material and/or credits with the Finance team or the return of repaired product to customers.

• Creation of replacement sales orders when requested.

• Processing of the returns that have arrived. This includes; inspection, determine that the correct item has been returned, determine if the item is in salable condition (which in turn determines if the customer is eligible for a credit), complete an ITF (Inventory Transfer Form) showing the adjustment for the returned item. You need to be able to make the inventory correct. In the case of incorrectly shipped item, be able to remove the shipped good and add back the physically returned product.

• Post order assistance from providing shipment status, tracking and proof of delivery information.

• Working in conjunction with Warehouse personnel, ++0customers, After Sales team, Engineering and Repairs.

• Frequent phone and email engagements require timely assistance and the ability to process and communicate effectively.

• Processing unauthorized returns and refused shipments.

To be successful in this role, you will need:

• Improving the accuracy and thoroughness of your work should be a priority. Attention to detail is key.

o Disposition codes.

o Determining the condition of the item received.

o Understanding what the customer wants to do.

• Timely processing of returns

• Following up and completing existing issues (the lingering returns on our shelves)

• Working on task prioritization will help improve your time management. This should be a priority as it affects your efficiency and productivity.

• Communicate with customers and internal/external resources by phone and email.

• WMFTS is committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in all aspects of the employment process. If you require an accommodation to perform the essential functions of this job

Closing date: 4/29/2024

As a growing and ambitious organization with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

About Watson-Marlow

Every day, we help companies across the globe to be more efficient and sustainable. Watson-Marlow Fluid Technology Solutions (WMFTS) is the world leader in niche peristaltic pumps and associated fluid path technologies. Comprising ten established brands, each with their area of expertise, but together offering our customers unrivalled solutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineering plc, we are proud to be a FTSE 50 company.