Aftermarket Sales Coordinator

This position is responsible for coordination of technical sales support activities including updating CRM and ITO status, customer requests, and engineering changes. This position serves as a communication hub between the customer, sales, engineering and production to assure up to date information is provided in a timely manner.

Responsibilities:

• Establishes effective customer relationships and provides a high standard of service to

internal and external customers.

• Supports sales team in correct execution of business processes by administering "inquiry to order", quote, order, accounts receivables and complaint processes.

• Supports After Sales Manager in parts & service activities (quotations, orders, customer feedback).

• Enters and completes quotations for Process Technology in SAP, CRM and provides them to the client in a timely basis in cooperation with the responsible sales manager/staff.

• Answers internal queries and serves as a backup for sales in the case of general customer queries.

• Tracks and updates all core sales activities, e.g. market/customer/competitive information, PT projects, resource allocation, action lists. Gathers necessary data and updates all relevant sales information in CRM, ITO, DMS, and other related systems.

• Assist Sales Managers in organization of business trips, meetings, events, special projects, and other sales events.

• Supports the implementation of Export Control Policies and other related policies and procedures.

Your Profile:

• 2+ years experience in Sales support, After Sales support and/or support of Supply Chain functions.

• Strong focus on customer satisfaction (internal/external).

• Ability to communicate effectively in English and Spanish or Portuguese.

• Strong Customer relationship building skills.

• Strong organizational skills.

• Strong computer skills to include: excel, power point, word.

• SAP knowledge and experience is a plus.

• Preferred experience with SAP and CRM.

• Preferred experience with international trading (ie. Certificate of Origin, Tariff Classification, etc.)

Our Promise:

Convince us with your skills and strengths - in an experienced team, working on challenging tasks. With our leading-edge technologies and materials, you will have freedom to act and a wide range of development opportunities. Attractive remuneration as well as smart fringe benefits are part of our offer.

Equal Opportunity Employer

We provide equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law.

Know Your Rights: Workplace Discrimination is Illegal - Optimized for Screen Readers

Reasonable Accommodation Notice

SGL Carbon, LLC is committed to the inclusion of qualified individuals. As part of this commitment SGL Carbon, LLC will provide accommodations when requested by a qualified applicant. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email HRSC@sglcarbon.com . If reasonable accommodation is needed to participate in the job application or interview process, please contact us at HRSC@sglcarbon.com or 704-593-5250.

SGL Carbon is a leader in the development and manufacture of products based on specialty graphite and composites materials. Using our comprehensive technology know-how and in close partnership with our customers, we develop intelligent and leading-edge solutions for the big issues of mobility, energy and digitization.

SGL Carbon has more than 4,800 employees worldwide and 29 sites in Europe, North America and Asia, and a service network in over 100 countries.

Publication Date: Jun 10, 2024

Location: