Aftermarket Manager

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Your Role

Join Atlas Copco Comptec LLC as the Aftermarket Manager where you will oversee the Aftermarket business, including parts, repairs, upgrades, and service of Atlas Copco Comptec compression products, both profitably and meeting customer expectations. You will also guide a diverse team of engineers, specialists, and service technicians to partner with our customers and provide services to help achieve their operational objectives. As part of the management team, you will report to the General Manager. This is a hybrid position located in Voorheesville, NY.

Aftermarket Business

• You will create operational excellence by fostering a culture of continuous improvement across all groups, teams, and individuals, emphasizing delivery, speed to meet customer needs, and process efficiency to achieve sustainable and profitable results.

• You will manage the Aftermarket Department to meet or surpass established annual targets.

• You will develop Product Master Specifications for new aftermarket products, aiming for growth while minimizing the CO2 footprint.

• You will support regional service centers in developing Aftermarket business for Atlas Copco equipment/products, including monitoring quotes, tracking customer service ratios, and providing assistance to improve business development efforts.

• You will establish policies, pricing, and rates for service, parts, and repairs aligned with the Aftermarket strategy.

• You will handle negotiations to resolve customer claims effectively.

• You will collaborate with teams to address customers' technical issues.

• You will manage and rectify quality escapes internally to ensure sustained customer satisfaction and implement long-term solutions.

Management

• You will foster a culture of safety first throughout the organization, ensuring strict compliance with safety regulations, rules, and OSHA requirements.

• You will take charge of employee development initiatives, concentrating on enhancing skills and fostering competency growth.

• You will demonstrate emotional intelligence to foster collaboration, resolve disputes, motivate teams, and solve problems.

• You will facilitate open and effective communication, engaging in feedback exchanges while advocating for diversity within the department.

• You will identify and communicate technical and business risks to the General Manager, proposing actionable strategies to mitigate or eliminate these risks.

• You will provide support and attendance at Company Review Meetings.

• You will exhibit proficiency in identifying areas for process enhancement, designing necessary changes, and implementing them.

• You will ensure adherence to ISO-9001, 14001, 45001, 50001 programs.

• You will help shape our direction, driving vision and strategy within your team.

• You will uphold and ensure comprehension and compliance with "The Way We Do Things" and the "Code of Conduct."

Divisional Support

• You will offer training and technical assistance to Aftermarket regions.

• You will collaborate with the global Aftermarket team and work with the VP Aftermarket for the Division.

• You will identify market needs and trends to guide the Divisional Aftermarket strategy for turbomachinery.

To succeed, you will need

Skills:

• You are a creative individual who will provide a strategic plan aimed at advancing the growth trajectory of Atlas Copco products.

• You are experienced in successful negotiations.

• You are capable of driving strong team performance.

Experience:

• You have a track record of delivering results in Aftermarket business.

• You have developed a successful and motivated organization.

Physical Requirements:

• You can travel nationally or internationally for business meetings, fieldwork, and training.

• You are physically able to reach, bend, and lift 10-pound items.

In return, we offer you

• A team-oriented atmosphere.

• Plenty of opportunities to grow and develop.

• A culture known for respectful interaction, ethical behavior and integrity.

• Potential to see your ideas realized and to make an impact.

• New challenges and new things to learn every day.

• Access to global job opportunities, as part of the Atlas Copco Group.

• An excellent remuneration package including short-term incentive plans.

• We offer a holistic benefits package including health insurance and paid leave.

• The salary range for this position is $145,000 - $180,000.00 annually.

#LI-Hybrid

City

Voorheesville

Recruiter

cassandra.quinn@atlascopco.com

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.