After-Hours Travel Counselor - PT, Virtual/Remote

Macnair Travel Management Paramus , NJ 07652

Posted 11 months ago

Location: Remote, work from home

Hours: Part-Time (15-25 hours), Evening, Weekends (at least 1 shift Saturday or Sunday are required) and Holiday Shifts

Discover your potential with Direct Travel! #DTCareers

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong,long-lasting relationships with our customers and deliver innovative solutions. Direct Travel is one of the most respected travel management companies providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client. .

Our After-Hours Team is dedicated to providing a cost effective, high quality emergency travel service to corporate travelers 24/7. Our wonderful agents are problem solvers, customer focused, and team players. They have developed a unique "street-wise" sense about emergency corporate travel and are empowered to do "what it takes" to solve any problem encountered by the corporate traveler. This position works evenings, weekends and holiday shifts. Please note that at least 1 Saturday or Sunday shifts are required. The GDS' used are Apollo, Worldspan and Sabre. To be considered for an interview, you must have experience in at least 2 of the GDS' listed.

Responsibilities:

  • Complete domestic and/or international travel arrangements for clients which may include air, hotel, ground transportation, and rail

  • Support one or more accounts

  • Interact with traveler or travel arranger and provides 1st level of support for customer service

  • Ensure compliance of a clients travel policy while utilizing agency preferred vendors to maximize profit

  • Adhere to company standards in delivering customer service including telephone and email etiquette, and follow prescribed customer service escalation procedure

  • Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance

  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment

Qualifications:

  • Minimum 5 years of corporate travel consultant experience

  • Ability to create domestic multi-segment, multi-destination itineraries

  • Must demonstrate travel industry knowledge

  • Proficiency in at least 2 of the 3 GDS' (Apollo, Worldspan, Sabre)

  • Ability to meet and exceed required performance standards

  • Excellent customer service skills required

  • Excellent verbal and written communication skills required

  • Minimum knowledge of Outlook skills and basic Microsoft platform

Direct Travel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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After-Hours Travel Counselor - PT, Virtual/Remote

Macnair Travel Management