Aesthetician/Esthetician

Job Title: Aesthetician/Cosmetologist

Reports to: Boutique Proprietor

Job Location: Benefit Boutiques

Essential Duties and Responsibilities

• Customer Service/Experience-

• Customer is the number one focus and all employee actions are to reflect this priority.

• Greet customers in 30 seconds or less

• Follow the Beauty ABC's & Service ABC's selling formula, including all processes trained in the Global Service Handbook

• Maintain an enthusiastic floor presence

• Build and maintain good customer relationships

• Keep accurate and complete records in the Retail/POS system

• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.

• Effectively communicate with customers and co-workers

• Ensure all clients read and sign the service E-waiver form (customer protection, service release form)

• Perform only "Benefit trained" services offered on service menu and ensure customer satisfaction

• All other duties as assigned

• Results-

• Achieve daily/ weekly/ monthly individual service goals

• Maintain target services per hour

• Make product recommendations and hand over service customers to Beauty Artists at end of service

• Teamwork-

• Promote feel good/ fun and gossip free environment for customers and employees

• Build strong positive relationships and treat others with respect

• Be on time and ready to work all shifts

• Be passionate and tenacious

• Act professionally, ethically and with integrity

• Use good judgment

• Ensure that boutique deposits are maintained in accordance with Benefit's policies; required signoff on deposits in partnership with the Boutique Proprietor, Assistant Boutique Proprietor, and/or Key Holder

• Participate in inventory control

• Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor

• Communicate inventory needs and concerns to Boutique Proprietor

• Properly and accurately register all sales

• Communicate training needs that will result in increased sales to Boutique Proprietor

• Ensure compliance with all Company and boutique policies and procedures

• Requirements-

Able to perform the following physical duties including, but not limited to:

• Continuous standing/ walking for 8 hours

• Must be comfortable selling makeup & upselling services

• Must be comfortable traffic stopping outside of the Boutique

• Unpacking and lifting boxes up to 40 lbs

• Continuous bending of neck, arms, torso and legs for a minimum of 8 hours. Stocking and filling shelves, drawers, and show cases

• Cleaning displays and boutique

• Clean all Service Station, service rooms, and elements.

• Work in a fragrance filled environment

• Employees have physical contact with clients/ customers

• Maintain compliance with state board regulations

• Consistent and reliable attendance

• Operate POS system, E-waiver IPad, Boutique technology, laptop (used for on-line scheduling)

• This position requires the final candidate to successfully pass an E-Verify check.

Qualifications

• For Aestheticians: Maintain and display a valid state issued aesthetician or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.

• For Cosmetologists: Maintain and display a valid state issued cosmetology license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.

• Proven strong service history

• Flexibility regarding work hours; ability to work nights, weekends, and some holidays

• Can initiate and manage change in a positive manner

• Comfortable and competent at make-up application

• Strong communication skills

• Adept at problem solving

• Flexible and adaptable to customer needs

Additional job duties if assigned as a key holder in the location

• Maintain authority of personnel in the Boutique

• Verbally communicate with clients and Boutique employees in a clear manner

• Assume all opening/ closing responsibilities

• Receive increased security access within the Retail/ POS system to execute customer returns, discounts and employee transactions

• Maintain excellent cash management; management of the safe and applicable security codes.

• Count cash and balance registers and cash deposits

• Operate POS system, E-waiver IPad, Boutique technology, shipment scanner gun, laptop (used for on-line scheduling), alarm key pad, and calculator

• Partner with the Regional Boutique Proprietor on ALL issues or questions

• Appropriately react and handle emergencies and loss prevention issues when opening or closing the Boutique

• Use all resources and tools to create the best atmosphere for our customers and employees.

• All other duties as assigned

The target salary range for this position is $16.80/hr - $18.00/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.