Aesthetician/Esthetician

Aesthetician - Benefit Boutique

We're Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we're in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we're laughing & having fun, that's when we're our most beautiful. We're known to work smart & laugh hard. Sound like you? You've come to the right place!

Essential Duties and Responsibilities

• Customer Service/Experience-

• Customer is the number one focus, and all employee actions are to reflect this priority.

• Greet customers in 30 seconds or less

• Follow the Beauty ABC's & Service ABC's selling formula, including all processes trained in the Global Service Handbook

• Maintain an enthusiastic floor presence

• Build and maintain good customer relationships

• Keep accurate and complete records in the Retail/POS system

• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.

• Effectively communicate with customers and co-workers

• Ensure all clients read and sign the service E-waiver form (customer protection, service release form)

• Perform only "Benefit-trained" services offered on the service menu and ensure customer satisfaction

• All other duties as assigned

• Results-

• Achieve daily/ weekly/ monthly individual service goals

• Maintain target services per hour

• Make product recommendations and hand over service customers to Beauty Artists at the end of the service

• Teamwork-

• Promote a feel-good, fun, and gossip-free environment for customers and employees

• Build strong positive relationships and treat others with respect

• Be on time and ready to work all shifts

• Be passionate and tenacious

• Act professionally, ethically, and with integrity

• Use good judgment

• Ensure that boutique deposits are maintained in accordance with Benefit's policies; required signoff on deposits in partnership with the Boutique Proprietor, Assistant Boutique Proprietor, and/or Key Holder

• Participate in inventory control

• Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor

• Communicate inventory needs and concerns to Boutique Proprietor

• Properly and accurately register all sales

• Communicate training needs that will result in increased sales to Boutique Proprietor

• Ensure compliance with all Company and boutique policies and procedures

Requirements

Able to perform the following physical duties including, but not limited to:

• Continuous standing/ walking for 8 hours

• Must be comfortable selling makeup & upselling services

• Must be comfortable with traffic-stopping outside of the Boutique

• Unpacking and lifting boxes up to 40 lbs

• Continuous bending of the neck, arms, torso, and legs for a minimum of 8 hours. Stocking and filling shelves, drawers, and showcases

• Cleaning displays and boutique

• Clean all Service Stations, service rooms, and elements.

• Work in a fragrance-filled environment

• Employees have physical contact with clients/ customers

• Maintain compliance with state board regulations

• Consistent and reliable attendance

• Operate the POS system, e-waiver iPad, Boutique technology, and laptop (used for online scheduling)

• This position requires the final candidate to successfully pass an E-Verify check.

Qualifications

• Maintain and display a valid state-issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.

• Proven strong service history

• Flexibility regarding work hours; ability to work nights, weekends, and some holidays

• Can initiate and manage change in a positive manner

• Comfortable and competent at make-up application

• Strong communication skills

• Adept at problem-solving

• Flexible and adaptable to customer needs

Additional job duties if assigned as a key holder in the location:

• Maintain authority of personnel in the Boutique.

• Verbally communicate with clients and Boutique employees in a clear manner

• Assume all opening/closing responsibilities.

• Receive increased security access within the Retail/ POS system to execute customer returns, discounts, and employee transactions.

• Maintain excellent cash management and management of the safe and applicable security codes.

• Count cash and balance registers and cash deposits.

• Operate POS system, e-waiver iPad, boutique technology, shipment scanner gun, laptop (used for online scheduling), alarm keypad, and calculator.

• Partner with the Regional Boutique Proprietor on ALL issues or questions.

• Appropriately react and handle emergencies and loss prevention issues when opening or closing the Boutique.

• Use all resources and tools to create the best atmosphere for our customers and employees.

• All other duties as assigned.

The target salary range for this position is $17.00/hr - $19.00/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.