Advp - Program Director

Service Source Fayetteville , NC 28301

Posted 7 months ago


The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These five duties and responsibilities will be rated on the Annual Performance Review.

These duties and responsibilities will be rated on the Annual Performance Review.

  • Supervise, evaluate, and train Life Skills Coordinators to ensure the health, safety, well-being and Individual Service Plan goals of each day program participants are implemented. Ensure that a ratio of one staff to every 10 participants is met and that staff engage/support day program participants develop and attain life goals that they have identified as meaningful and desirable to them. Oversee staff with curriculum and implementation of technology.

  • Identify, assess, and expand community partnerships opportunities for the day program participants and recruit volunteers to support day programing activities. Meet/Assist Family and Friend's Auxiliary group to plan holiday events/fundraisers.

  • Stabilize enrollment to 22-24 participants by recruiting NC Innovation Waiver participant's receiving individual and/or day support group services. Marketing the day program to Alliance Care Coordinators and market private pay options.

  • Assist with implementation of social enterprise opportunities for day program participants to sell produce at Farmer's Market as well as gift cards.

  • Inter face with ServiceSource Rehab Program Director, Care Coordinators, the participant, and their family members/guardians to develop their Annual Plan, write/review their quarterly progress notes, complete daily grids, task analyses, and weekly schedule of activities for the participant's and family.

  • Performs related duties and responsibilities as assigned/requested.


  • Maintain case files and enter data which includes development of participant's Individual Service Plan (ISP), quarterly progress notes, weekly schedule of activities, reporting in Intelex incidents/accidents, and daily attendance sheets

  • Maintain positive relationships with families, volunteers, care providers, community partners, stakeholders, Alliance Health, and other ServiceSource Regional Offices

  • Lead weekly staff meetings with day program staff

  • Attend required ServiceSource meetings/training and other trainings/conferences in the community

  • Monitor and assist with the boarding and exiting of participants from their mode of transportation

  • Implement and monitor goals and role model positive behavioral interventions with participants/staff

  • Oversee/recruit volunteers and work closely with ServiceSource director of Community Relations and Philanthropy

  • Understand and utilize Alliance Alpha authorization/billing system in order reauthorize day program services from Alliance Health

  • Provide support and documentation during Alliance Health and CARF audits

  • Participate in yearly company strategic planning (SWOT Analysis


  • BA in related human services filed, 3 years related experience working with adults with disabilities, including supervisory experience or equivalent combination of education and experience.

  • Must possess a valid driver's license, good driving record and be willing to transport participants in company vans/car.


ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

  • Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.

  • Adhere to all corporate and local safety plans, policies, practices and standards.

  • Be aware of and follow all safety rules of your work site.

  • Report any unsafe conditions or accidents to your supervisor.

  • Practice standard precautions (formerly universal precautions) always.

  • Participate in mandatory or available safety training.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

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Advp - Program Director

Service Source