Advocate Patient Services II

Altamed Pico Rivera , CA 90660

Posted 2 months ago


Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills.


Responsible for greeting and verifying the purpose for the patient's visit in order to determine patient priority. Responsible for inputting all information into AltaMed's practice management system.

Responsible for verifying eligibility as well as performing financial screenings. Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit. Responsible for scheduling appointments.

Responsible for reviewing and preparing charts in advance of the visit. Responsible for telephone management and ensuring that all calls are answered and resolved as expected. Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.

Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections. Responsible for monitoring waiting rooms and ensures that waiting areas are kept clean. Perform other related duties as assigned.


High School diploma or equivalent required. Minimum of 1 year experience required as a customer service agent, greeter, or receptionist-type role; 1 - 2 years preferred.

CPR/First Aid certificate required. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Assistant II


Posted 5 days ago

VIEW JOBS 1/17/2021 12:00:00 AM 2021-04-17T00:00 Overview Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive patient experience by managing expectations while demonstrating compassion and respect. The M.A. II will assist in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services in the clinical setting. He/She will perform this role by building relationships with patients, listening to them and gaining their trust. He/She will also demonstrate compassion and respect and will be proactive in managing patient's expectations. In addition, the M.A. II will document all specialties in the Electronic Health Record (EHR) and assist with more administrative responsibilities that include providing feedback on Back Office processes to the Nursing Supervisor/Manager. Will also assist in achieving department goals and objectives by providing support and guidance to the M.A. team as a mentor and trainer. If working at the Patient Service Center, will provide other duties over the telephone. Responsibilities Perform patient intake (i.e. vitals, chief complaints). Perform all requested orders (i.e. vaccines, medication administration, labs, CLIA Waive Test, Hearing, Vision, etc.) in order to prepare for provider visit. Document intake into EHR (for all specialties). Effectively manage assigned patient flow and other team's patient flow. Maintain patient care areas clean and stocked. Includes assisting with supply/med/vaccine inventory/logs. Schedule follow-up appointments and "no-shows". Function as a patient advocate by ensuring patient concerns are resolved and/or addressed in a timely manner. Coordinates patient care by interfacing with Patient Centered Medical Home and other team members. Responsible for assisting in the training and development of new and/or existing M.A. I staff as needed. Responsible for providing feedback regarding back office procedures to the M.A. III staff and/or Nursing Supervisor/Manager. Performs other related duties as assigned. Position May Include Patient Service Center (PSC) Responsibilities: 12. Perform patient intake over the phone. 13. Perform all requested orders (i.e printing and mailing of after visit summary, printing labs, routing messages to the right pools, scheduling of appointment etc.) Qualifications Medical Assistant certificate along with a high school diploma or equivalent required. CPR/First Aid certificate required. A minimum of 2 years of experience as a back office Medical Assistant required; 3 years preferred. Prior experience as a "lead" strongly preferred. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred. Altamed Pico Rivera CA

Advocate Patient Services II