Change Healthcare Guaynabo , PR 00965

Posted 3 weeks ago

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Over 20 million individuals benefit from the services that My Advocate provides. When you join our team, you stand on the foundation of a successful organization that enriches individual lives. We place a high value on qualities such as integrity, empathy, quality and trust. As a Change Healthcare Advocate, you will have every opportunity to improve the lives of others. You become the voice of our organization to millions of individuals. Individuals who are looking for services and solutions to improve their quality of life. Join our team and set your career path in the right direction!

We offer a full-time position as a Advocate in our Guaynabo, PR office.The position reports to the Advocate Supervisor in the Member Services division.Our Advocates are professionals who interact with health plan members through outbound and inbound telephonic contact to complete various intake services.

Available shifts

10:00 AM-7:00 PM (During Daylight Savings)

09:00 AM-6:00 PM

What will I be responsible for in this job?

  • Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member's eligibility for services.

  • Achieve individual growth and production goals.

  • Contribute to the department's success by succeeding at departmental and quality metrics.

  • Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases.

  • Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned.

  • Professional demeanor and dependable work ethic

  • Excellent data entry and internet navigation skills

  • Ability to talk and maneuver computer applications simultaneously

  • Ability to provide quality customer service during every interaction with health plan member's

  • Maintain a confident, helpful, and positive tone on all calls

  • Efficiently manage customer calls and multiple computer application

  • Stay informed with current knowledge of state and federal regulatory requirements.

  • Comply with all company and department operational guidelines and policies.

  • Participate in Change Healthcare staff and operational development programs as assigned.

What are the requirements?

  • Must have a High School diploma or GED. Associates degree or college coursework preferred with a focus in Health Care Administrative, Business, Finance, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position.
  • 2-3 years of call center experience

What are critical skills needed to perform this position?

  • Experience within the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care.

  • Knowledge of MS Word, Excel and MS Outlook

  • Experienced in a sales, production or goal driven environment

What other skills are helpful?

  • Bilingual is a plus (English/Spanish)

  • Ability to work independently.

  • Demonstrates patience and empathy.

  • Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills).

  • Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment.

  • Professional behavior with courteous, polite and energetic qualities.

  • High commitment to accuracy, high quality work, and detail-oriented.

  • Must be driven and motivated to exceed individual and team goals.

  • Able to learn and adapt to changing environments, applications and software.

How much should I expect to travel? No travel is needed

Please note that it is preferred you be in your current position for a minimum of 1 year to be eligible to apply for other internal positions.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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