Advisory Customer Success Manager, Large Users

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe's Customer Success (CS) team supports revenue growth across GTM by helping a broad book of users activate, grow, and maximize their performance on Stripe.

What you'll do

We are looking for motivated and curious Customer Success Managers to help refine Stripe's scaled Customer Success Advisory motion with. You will have a unique opportunity to help shape how we create impact with customers at scale.

Advisory CSMs will run targeted engagements with a book of Digital Native, Platform, or Enterprise customers to ensure our large users are successful, growing, and maximizing their investment on Stripe. The ideal candidate will be a builder, someone who is analytical and creative who enjoys both defining and executing new processes. This role involves working closely with sales, partner managers, and operations teams to engage customers in product, payment, technical, and risk conversations.

Responsibilities

• Help scope, build, and execute processes to operate at scale with large users.

• Manage overall account health of your book of customers via proactive outreach.

• Serve as a trusted payments and product advisor to managed customers by delivering digital and 1:many content on payment optimizations and industry insights.

• Monitor a scaled book of customers and implement proactive interventions to prevent issues and escalations.

• In coordination with an account team, support expansion of your book--identifying & surfacing opportunities to ensure customers are successful.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• 5+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales, preferably working with a technical product

• Strong business sense and ability to understand the drivers and strategy of our users' businesses

• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

• Strong analytical skills and ability to navigate data and people to find answers

• Strong operating rigor, including organizational and time management skills

• Strong business presence and presentation skills

• A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers

• Motivation and flexibility to work well in a high-growth, dynamic environment