This position serves as a knowledge resource for advisors and Credit Union members regarding CUNA Brokerage Services, Inc. The Advisor Services Team is responsible for increasing field productivity by providing Advisors with information and guidance on broker/dealer securities investment procedures, requirements, and navigation, and use of technology tools and systems. This position interprets advisors and Credit Union member questions, concerns or challenges within the brokerage arena and responds appropriately and accurately.
Handles incoming and outgoing investment brokerage securities telephone calls to and from advisors and Credit Union members, using resources available to answer questions or provide alternative solutions.
Provides written field communications to effectively educate advisors on procedures, rules and/or regulations of the securities industry, clearing firm or CBSI.
Uses all available tools such as system information, written procedures, forms and knowledge from others to education advisors and members.
Become a subject matter expert in areas affecting the advisors, serving as a primary resource for them.
The above statement of duties is not intended to be inclusive and other duties will be assigned from time to time.
2-3 years of experience in the financial services industry
Demonstrated knowledge of the securities industry and regulatory environment
Advanced customer service skills with demonstrated experience, ability to negotiate through conflict over the phone effectively
Excellent verbal communication skills
Demonstrated experience in providing effective guidance and leadership to advisors, members and team members
Strong written communication skills
Strong analytical and problem solving skills
CUNA Mutual Group's insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.
Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.
Cuna Mutual Group