Job Area: Customer Service
Business Area: RobustWealth
Location: NJ - Lambertville
Career Category: Experienced Professional
Full/Part Time: Full-Time
Date Posted: 2020-04-29
What you'll do
RobustWealth is looking for Advisor Services Specialist to join our growing company! You will be a dynamic and integral part of our Client Success team, leading advisors down the path to success with RobustWealth, through the onboarding process and beyond. The Advisor Services Specialist will provide critical support helping to answer client questions, concerns, product related issues and improving the overall value of our customer relationships.
At RobustWealth, you will get to:
Understand the complexity of the product offerings and stay up to date on new features, platform enhancements and deployment of system releases
Proactively cultivate relationships and provide continued support to advisor clients to identify opportunities to Increase advisor adoption and usage of the RobustWealth platform, enabling them to grow their book of business
Provide timely follow up and on-going communication to advisors and clients that exceeds expectations and demonstrates exceptional service
Be an advocate to our advisor clients, formulating suggestions and enhancements from key platform users
Manage incoming service requests, recording, tracking, and documenting the actions taken through to final resolution, ensuring customers achieve their desired outcomes
Effectively communicate with advisor clients and account custodians to research and resolve operational inquiries, respond to daily custodial alerts and follow up on procedural resolution
Prepare and submit custodian documentation related to client onboarding including, account applications and ACAT transfer requests, ensuring timely and accurate opening of new accounts and completion of account transfers
Monitor pending distribution requests to ensure that cash requirements are met
Ensure operational processes are documented and current, while identifying opportunities to make servicing customer requests more efficient and scalable
RobustWealth is a fast-paced wealth management company that is changing the way investment advisors, banks, and enterprises are doing business. Our platform seamlessly integrates an array of previously modular features into one suite to optimize investing and wealth management practices. The technology suite includes automated rebalancing, billing/remittance, document vaults, electronic account opening, institutional quality goals -&- risk based investment portfolios, and the open architecture use of investment options.
At RobustWealth, we have an office culture you likely won't find anywhere else. From the paddleboards hanging in the entrance, bikes for all employees to use, and volunteer time off, we aim to please both our clients AND employees. As a growing firm, it is important that we keep the tight-knit family culture we created from day one. With weekly team bonding activities, corporate gym memberships, team hikes, and annual trips, our office isn't just somewhere you come to work. We have fully stocked refrigerators and pantries, lunch brought in daily. Oh, and did we mention our award-winning swag? If you're looking for the perfect mix of work hard, play hard, there's no place quite like RobustWealth.
What you'll get from us
Competitive pay, benefits, perks and more. We'll reward you for the skills and experience you have. Find out more.
Respect for your unique perspective. Diversity, inclusion and empowerment are at the core of our culture.
A career, not just a job. RobustWealth is a place where you can learn and innovate. Do important work. Make an impact. And achieve your professional goals.
The ability to have a great job and a great life. Sure, work is important. But so is your family. And your friends. And your community. That's why we provide the flexibility needed to find the right balance between your job and the rest of your life.
Bachelor's degree or equivalent work experience required
2+ years of back-office operations or client service experience
Working knowledge of MS Office Suite
Knowledge of Financial Services industry regulations and rules
Willingness to take securities exam
Soft skill requirements
Ability to manage multiple projects and tasks simultaneously
Strong interpersonal and verbal/written communication skills
Ability to work independently or within a group setting
Excellent team player
Strong attention to detail, highly organized, ability to multitask in a fast-paced environment, and written and verbal communication skills
This position requires an individual who is detail-oriented and who takes pride in accomplishing a wide variety of tasks in a fast-paced
How we hire
Once you apply, your application is reviewed by our talent team. Generally within a few weeks, the team makes interview selection decisions and communicates those via phone or email.
Learn more about our hiring steps and find answers to frequently asked questions.
At this time, we're not able to consider candidates needing sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for future opportunities.
Principal is an Affirmative Action and Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to of age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.
Need assistance? Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources at (515) 247.MYHR (6947) or at 1.866.524.MYHR (6947).
Investment Code of Ethics
For positions with Principal Global Investors, you will be required to follow a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Principal Financial Group