Advisor Ll, Technical Support

Job Title:

Advisor ll, technical Support

Job Description

The Advisor II, Technical Support position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides the resolution of routine problems regarding client's products or services.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

YOUR QUALIFICATIONS:

• Excellent written and verbal communication skills in English.

• The skills of interpersonal and cross-functional coordination in complex or high-volume situations

• Technical competency / strong acquired knowledge on storage devices and different components such as motherboard, disk, power supply unit etc.

• Ability to comprehend the dynamics of NetApp's global support operations.

• Ability to use multiple computer applications in a Windows environment and move from one application to another quickly and seamlessly.

• Strong people skills, self-motivated, with a friendly and customer-centric attitude and the passion to solve client issues in an efficient and effective manner.

• Comfortable speaking on the phone and creating a support ticket or moving the call to the appropriate resource.

• Monitor an incoming queue to process a Part request which will be fulfilled by one of our logistic partners.

• Processing a Field support order to one of our partners to dispatch a technician for a part replacement.

• Managing a backlog of cases and following up with them to ensure that they are closed within program guidelines.

• Monitoring and responding to incoming emails in a timely manner.

• Ability to work independently and on special projects as required.

What's in it for you,

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from, and grow with

• Endless career opportunities and clear paths for career development

• A competitive salary

• Inclusive perks and benefits

• Opportunity for monthly performance incentives

• Cafeteria Onsite (if/when onsite)

• Storage Lockers

• Work Perks

• Benefits (medical, dental, vision, life insurance)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

USA, Orlando, FL

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.