At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
If you are:
An expert in digital content for the life sciences industry,
Comfortable managing and growing relationships, and
Adept at managing both internal and customer-facing projects then
You're ready to play a key role in our North American Advertising Agency Program and able to transform into an expert in the creation and implementation of content for Veeva's multichannel products.
What You'll Do
Agency Program Managers collaborate with Agency Partners who create content and use Veeva's multichannel products (including CLM, Approved Email, Engage, MyInsights, and Vault Promomats) to ensure Customer success. You'll spend most of your time:
Qualifying potential Agency Partners and leading new business calls
Maintaining and growing Agency Partner relationships through consistent communication, outreach, and support
Onboarding/educating customers on the value of the Partner Program and best practices for working with agencies
Setting up and administering Veeva test environments
Triaging and troubleshooting customer project requirements with Agency Partners, customers, and/or internal departments
A Bachelor's degree or equivalent experience
Five years or more experience in account, digital strategy, technology, or project management at a healthcare advertising/marketing agency
Experience in multichannel marketing projects, including closed-loop marketing, email, web sites
Exceptional communication skills
The ability to foster close relationships with agencies, customers AND internal teams
An aptitude and interest in learning salesforce.com system administration
Perks & Benefits
Allocations for continuous learning & development
Health & wellness programs
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.