This position is within the Physical Medicine and Rehabilitation Service reporting directly to the service Administrative Officer. Additional duties will be assigned by Polytrauma/TBI (Traumatic Brain Injury) Program Coordinator and/or LED Clinical Demonstration Project Lead Neuropsychologist. It is preferred that the Advanced MSA will have familiarity with TBI and deployment-related symptoms in order to support the clinic.
Advanced Medical Support Assistant duties include but are not limited to: scheduling patient appointments for clinical evaluation, neuropsychological testing, treatment, and follow-up sessions; collecting and processing LED patient responses and treatment logs for clinical review; ordering, processing, and maintenance of the LED devices; assisting with the printing and assembly of patient handouts and educational materials; occasionally providing patient training on proper storage and cleaning of the LED devices; supporting other clinics within the Physical Medicine and Rehabilitation service regarding clinic profile management; collecting and updating insurance information from Veterans, family members, and other eligible patient; preparing correspondence and memos as needed; screens/receiving phone calls in a courteous and timely manner, determine the nature of the request and provide information desired using privacy rules and established clinic processes; ensuring data is entered into VISTA accurately and scanning documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable; promoting Veteran registration for and utilization of MyHealthyVet (MHV); entering accurate appointments for Veterans seeking emergent/urgent care; Utilizing call lists and telephoning Veterans to pre-register them before their scheduled visits and updating all patient demographics as needed. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Full position description is available in Human Resources Management Service.
Work Schedule: Full Time; Monday to Friday, 40 hours per week 8:00 am-4:30 pm
Financial Disclosure Report: Not required
Job family (Series)
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Education or Experience. One year above high school; or six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
English Language Proficiency. MSAs appointed to direct patient care positions must be proficient in spoken and written English.Preferred Experience: not applicable
Grade Determinations: GS-6 Advanced MSA
Experience. One year of experience equivalent to the next lower grade level GS-5.
Specialized Experience. Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually.
High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidenced specific computer scheduling programs or software utilized in clinic or hospital.
Assignment. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
APPLICANTS MEETING THE QUALIFICATION STANDARDS WILL ALSO BE EVALUATED ON THE FOLLOWING DEMONSTRATED KSAO'S AT THE GS-06:
1.Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2.Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3.Advanced knowledge of the technical health care process as it relates to access to care.
4.Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5.Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6.Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
PLEASE NOTE: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
References: VA Handbook 5005/53 Part II Appendix G45
The full performance level of this vacancy is GS 6.
The work is primary sedentary, although some slight physical effort may be required.
There may be some walking, standing, bending, carrying of light items such as papers, books or small parts. The incumbent may be susceptible to eyestrain form working long hours on the computer.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an .
This position is an AFGE Bargaining Unit position.
This position is covered by locality-based comparability pay.
Travel and relocation expenses are not authorized.
Selectee may be required to work at any Boston Healthcare System campus, as needed.
Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered.
Time-in-Grade Restriction - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.
Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
Selectee will be required to complete additional forms to proceed with employment process.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, rsum, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
Drug test required
To apply for this position, you must provide a complete Application Package which includes:
VA Form 10-2850c Application for Associated Health Occupations can be found at: .
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
Executive Core Qualifications (ECQs)
Other Veterans Document
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit .
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S.
Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
Veterans Affairs, Veterans Health Administration