The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
Work Schedule: Monday
Friday; 7:30 a.m.
4:00 p.m. or 8:00 a.m.
Financial Disclosure Report: Not required
Functional Statement Title / #: Advanced Medical Support Assistant / FS 509-0xxxxA
Performs a full range of independent duties.
Schedules appointments and utilize the Electronic Waiting List (EWL) accurately in a timely manner.
Enters no-show information; moniotrs the electronic wait list; prepares for clinic visits; monitors both inpatient and outpatient appointments for areas of responsibility.
Ensures encounter forms are completed in order to obtain appropriate workload credit.
Register new VA patients into the patient database.
Reviews active/pending consults, EWL, Recall list, and AudioCare communications for accuracy and disposition daily.
Conducts Means testing and counsel's applicants of their eligibility determination.
Verifies and updates demographics and insurance information.
Assist with traveling veterans on benefits.
Job family (Series)
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English.
Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
Education: One year above high school; OR
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations:
For GS-6: Advanced Medical Support Assistant:
Experience: In addition to meeting the basic requirements, applicants must have one (1) year of specialized experience equivalent to the next lower grade level (GS-5).
Examples of experience include, but are not limited to the following: Experience in managing a health clinic while working independently to accomplish a wide variety of duties including setting priorities and coordinating work; experience applying policies and procedures associated with patient flow and patient care; experience showing the ability to identify customer's concerns, perform tasks required and resolve issues accurately and timely, following up as necessary to ensure a satisfactory resolution; experience preparing reports in various formats and presenting data to various organizational levels; experience scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
Advanced Medical Support Assistants at this level must demonstrate the Knowledge, Skills, and Abilities (KSAs) below. If selected for the position response to the KSAs need to be completed on plain paper, with a narrative description of experience, education, and training as it relates to each KSA.
1.Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2.Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3.Advanced knowledge of the technical health care process as it relates to access to care.
4.Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5.Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6.Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: VA Handbook 5005/53 Part II Appendix G45, Medical Support Assistant Qualification Standard
The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.
EDUCATION CANNOT BE SUBSTITUTED FOR THE REQUIRED ONE (1) YEAR OF SPECIALIZED EXPERIENCE AT THE GS-5 GRADE LEVEL.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an .
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, rsum, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
Drug test required
To apply for this position, you must provide a complete Application Package which includes:
SF 50 - (Required if claiming federal eligibility) YOU MUST SUBMIT A COPY OF YOUR MOST "CURRENT" (Non-Award) SF-50 proving your current status in the federal government. You can obtain a copy from your electronic Official Personnel File (eOPF) at .
SF-50 (s) - proving your 1 year experience at the (GS-5) grade level (Required if federal employee)
VA Form 10-2850c Application for Associated Health Occupations - (Required if selected) can be found at: .
Pay Plan/Series/Grade (if applicable)
Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (must include average hours worked per week)
Address for each job location
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
VA Form 10-2850c
VA Disability Letter
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S.
Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
Veterans Affairs, Veterans Health Administration