Department Of Veterans Affairs Chico , CA 95927
Work Schedule: Intermittent
On Call: Yes
Required to Work Holidays or Weekends: No
Fair Labor Standards Acts (FLSA): Non-Exempt
Bargaining Unit Position: Yes
Functional Statement Title/#: Advanced Medical Support Assistant
Relocation Expenses: Relocation expenses are not authorized for this position
Financial Disclosure Report: Not required
Learn more about this agency
Serves as a Medical Support Assistant and provides clerical and administrative support for Primary Care Service. Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities. Provides information via telephone and in person to the general public, members of the professional staff, civilian, and military personnel in response to inquiries regarding appointments. Works collaboratively in an interdisciplinary coordinated care delivery model.
Some of the duties include, but are not limited to
Coordinates with the team to review clinic utilization using various reports, ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes necessary ajustments.
Participates in team huddles and team meetings to manage and plan patient care: sets priorities and deadlines, adjusts the flow and sequence of work to meet team and patient needs: works with the team to reinforce the plan of care and self-help solutions.
Participates in problem solving. Provides input on operational issues or procedures in team meetings; participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care: informs and educates providers about shared patients (those receiving care at multiple VA locations or in the community); contacts patients to coordinate follow-up care.
Enters, manipulates, and retrieves information and data from Vista and other clinical information systems as appropriate to area assigned.
Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled, and rescheduling appointments when necessary.
Explains necessary test preparations to patients.
Obtains and reviews medical records of patients prior to scheduled appointments.
Maintains all patients' records, either electronic or paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
Job family (Series)
0679 Medical Support Assistance
HelpRequirements Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Citizenship. Must be a Citizen of the United States.
English Language Proficiency. Must be proficient in spoken and written English.
Light lifting and carrying, under 15 pounds; repetitive computer use.
2) Education. 4 years above high school leading to a Bachelor's degree
GRADE DETERMINATIONS: The following criteria must be met when determining the grade of candidates
GS-6: Experience: One year of experience equivalent to the GS-5 grade level of federal service. Examples of experience include, but are not limited to: scheduling, canceling, re-scheduling patients' appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
There is no educational substitution for GS-6 grade level.
You must also demonstrate the following Knowledge, Skills, and Abilities:
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
REFERENCES: VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679, available in the local Human Resources Office.