The organizational location of the position is within Medical Administration Service.
This is an open continuous announcement that will remain open to October 25, 2018 or until the position is filled. This vacancy has multiple cut-off dates, with the first cut-off date beginning September 30, 2018 with subsequent cut-off dates every 5 business days. Management retains the right to make additional selections as positions become available.
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The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., Patient Aligned Care Teams, or other Specialty Care settings where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.) The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. Facilitates/processes secure messaging with the patient and team. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Duties: To include but not limited to receives, relay and/or answers incoming and outgoing telephone and electronic messages.
Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes. Schedules, cancels, reschedules follow-up and/or consults appointments. Performs basic eligibility and co-pays determinations and preauthorization actions.
Processes emergency and non-emergency transfers to other VA facilities or private hospitals. Possess the knowledge and understanding of the guidelines associated with the Electronic Wait List. Educate and inform patients about the benefits of My HealthyVet in-person authentication and direct patients to areas associated with the program to be registered.
Generates a variety of documents/reports for the clinic/section. Provides clinical staff with clinic availability profiles to improve and compliment Access. Enter information such as clinic appointment, no-show, clinic or patient cancellation data into the Vista information systems and software.
Work Schedule: Monday through Friday; 7:30 a.m.
4:00 p.m.; 8:00 a.m. to 4:30 p.m.; 8:30 a.m.
5:00 p.m. with occasional Saturdays and holidays.
Financial Disclosure Report: Not required
Job family (Series)
0679 Medical Support Assistance
HelpRequirements Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education. One year of experience equivalent to the next lower grade level.
Physical Requirement. See below
English Language Proficiency. Must be proficient in spoken and written English in accordance with VA policy.
Preferred Experience: One year of experience equivalent to the next lower grade level (GS-5). Experience comparable to the next lower grade (GS-5) is defined as experience that includes but not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information, monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.
Grade Determinations: GS-6
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1.Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2.Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3.Advanced knowledge of the technical health care process as it relates to access to care.
4.Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5.Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6.Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
1.Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant (MSA).
2.Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade (GS-5) level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
3.Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
References: VA Handbook 5005 /53 Part II Appendix G45
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.
The work is mostly sedentary (up to 6 hours), requires walking (up to 4 hours), bending (occasional), standing (up to 1 hour) and/or pushing cart with office supplies, lifting up to 5 pounds at a time such as a case fo copier paper.
Use of fingers, both hands required, talking on the phone, using telephone headset. The work does not require any special physical effort or ability.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs