Advanced Color Production Print Specialist

Overview

The Advanced Color Production Print Specialist (Production Print Specialist II) will utilize Konica Minolta systems knowledge to provide advanced troubleshooting and diagnostic assistance to all Konica Minolta technical channels. The Specialist will be a lead support entity for major accounts. The Specialist will also work directly with KMI support personnel to facilitate the timely resolution of issues. Additionally, the Specialist will broadcast pertinent technical information to the field using a variety of media.

The Advanced Color Production Print Specialist will serve as a mentor to Customer Support Center team members. The Specialist will have and maintain a high aptitude of expertise on Konica Minolta products, peripherals and print controllers.

Responsibilities

• Be a lead for regional product reworks

• Provide Major Account support

• Creation of troubleshooting and best practices guides

• Conduct weekly/monthly conference calls with field/KMI

• Be a support lead including interfacing with respective support groups for Fiery and Creo controllers.

• Create troubleshooting videos for distribution to direct and dealer channels

• Create entries complete with technical and business justification for the Accompa system

• Provide system integration support and diagnostic assistance to all KMBS channels using network knowledge and Konica Minolta systems knowledge. This includes main body configuration support

• Handle Critical Accident Reports in a detailed and timely fashion

Qualifications

• Associates degree or Technical school diploma required. Bachelor Degree in related fields a plus. Equivalent work experience will be considered

• 8+ years' experience of Production Print experience with Konica Minolta production print knowledge preferred.

• G7 certification strongly desired

• N+ certification desired

• Apple Certified support professional (ACSP) helpful

• Be familiar with and be able to demonstrate IQ-501 functionality

• Ability to technically support MFP peripheral products of appropriate KM partners' products (i.e. Fiery, Creo)

• Able to develop and deliver quality, well organized and meaningful webinars and workshops to the internal, external customers, and field teams

• Ability to interpret and condense complex information into a concise summary for audience members with varied degrees of technical acumen

• Able to relate to both technical and sales audiences in a professional, personable and persuasive manner.

• Experience with Adobe Suite plus Pitstop Pro

• Strong knowledge of Production Print Hardware including Agfa and Plockmatic products

• Knowledge of variable data printing

• Strong organizational and follow-up skills

• Travel up to 20%

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.