Cox Enterprises Raleigh , NC 27611
Posted 2 weeks ago
Company
Cox Communications, Inc.
Job Family Group
Engineering / Product Development
Job Profile
Cloud Engineer II
Management Level
Individual Contributor
Flexible Work Option
Hybrid
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
RapidScale, a COX Business Company, is one of the fastest growing Cloud Computing companies in the industry. Based in Raleigh, NC, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.
As an Advanced Cloud Engineer II on our Advanced Cloud Engineering team your essential duties include but are not limited to:
Maintain multiple customer environments.
Act as technical escalation for NOC, Level I & II Engineers.
Coach / Mentor NOC, Level I & II Engineers.
Act as final escalation point for support team.
Work 40+ hours a week.
Update and Manage case backlog based on internal policies.
Crisis Management
Provide a Customer-First experience while utilizing phones and email to manage cases.
Work cohesively with team as well as all divisions of company.
Customer-first approach.
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
Contribute to technical knowledge base.
Deliver trainings to NOC, Level I & Level II Engineers.
Perform Escalation Management duties.
Review cases, identify trends, and drive problem resolutions.
Perform technical review of environments transitioning from implementation team to support team.
Deep dive technical problems and create full resolutions to issues.
Understand how technologies work together to see bigger picture of issues. Review and manage top tier customer environments to prevent major issues.
Be available for on-call & weekend shifts.
Perform Customer Onboarding & Critical Account roles and responsibilities. Participate in interviewing potential new hires. Provide Feedback on process and tool improvements
Own Root Cause Analysis on any high priority case.
Minimum Technical Qualifications:
Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field
Advanced knowledge of AD
Active Directory and Domain Controller knowledge
Check replication status
Windows Server 2016 and higher management
Group Policy
FSMO Roles
DNS
robocopy
Excellent communication, presentation, writing, and editorial abilities.
Excellent organizational and time management skills.
Flexibility to work alternative days and shifts as needed
Preferred MSP experience.
Additional Requirements:
Support and maintain the integrity of multiple operating systems
Knowledgeable with server back-up recovery
File Maintenance
Server patch management
Proven knowledge of identifying, analyzing, and resolving system problems
Strong skills in technical documentation
DHCP
Basic Networking troubleshooting skills
NTFS Permissions
Preferred Technical Qualifications:
Advanced knowledge with Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect
Knowledge of N-Able Patching technologies
Proficient with PowerShell scripting
Strong VMware of Hypervisor Experience
Experience working with Print Servers
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer
Cox Enterprises