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Advance Medical Support Assistant

Expired Job

Department Of Veterans Affairs Indianapolis , IN 46218

Posted 4 weeks ago

  • Videos

  • Duties

HelpDuties Summary

This position provides medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations relating to the authorization and scheduling of Non VA Medical Care. The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.

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Duties include but not limited too:

Performs a variety of clerical duties involved in authorizing/scheduling of Non VA Care and Veterans Choice consult closure.

Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, C&P, Veterans Choice Program, and Non VA Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Non VA Care.

Communicates with Non VA Care providers to insure they accept VA patients and payments, prepare any required pre-appointment documents, authorizes and schedules the appropriate level of care and documents the schedule in the appropriate consult.

Obtains medical documentation from Non VA providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care.

Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

Work Schedule: Monday

  • Friday 8am to 4:30 pm

Financial Disclosure Report: Not required

Travel Required

Occasional travel

  • You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    0679 Medical Support Assistance

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process


Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • Experience and Education: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Preferred Experience: above full performance level

Grade Determinations: To qualify for the GS 6 grade level, you must have the following: one year of experience equivalent to the next lower grade level. Specialized experience is experience working knowledge of clinic processes and services to function in and interact with various clinics within the hospital and private sector providers, medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations relating to the authorization and scheduling of Non VA Medical Care as well as abide by federal privacy and confidentiality regulations, and exhibit ethical conduct at all times. In addition to this experience, I can also demonstrate the following KSAs:Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

Advanced knowledge of the technical health care process as it relates to access to care.

Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/53, Part II, Appendix G45

The full performance level of this vacancy is GS 6. The actual grade at which an applicant may be selected for this vacancy is at the GS 06 grade level.

Physical Requirements:
Work is primarily sedentary


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Advance Medical Support Assistant

Expired Job

Department Of Veterans Affairs