Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Advance Medical Support Assistant

Expired Job

Department Of Veterans Affairs Indianapolis , IN 46218

Posted 4 months ago

  • Videos

  • Duties

HelpDuties Summary

This position provides medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations relating to the authorization and scheduling of Non VA Medical Care. The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.

Learn more about this agency

Responsibilities

Duties include but not limited too:

Performs a variety of clerical duties involved in authorizing/scheduling of Non VA Care and Veterans Choice consult closure.

Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, C&P, Veterans Choice Program, and Non VA Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Non VA Care.

Communicates with Non VA Care providers to insure they accept VA patients and payments, prepare any required pre-appointment documents, authorizes and schedules the appropriate level of care and documents the schedule in the appropriate consult.

Obtains medical documentation from Non VA providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care.

Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

Work Schedule: Monday

  • Friday 8am to 4:30 pm

Financial Disclosure Report: Not required

Travel Required

Occasional travel

  • You may be expected to travel for this position.

Supervisory status

No

Promotion Potential
6

  • Job family (Series)
    0679 Medical Support Assistance

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process

Qualifications

Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • Experience and Education: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Preferred Experience: above full performance level

Grade Determinations: To qualify for the GS 6 grade level, you must have the following: one year of experience equivalent to the next lower grade level. Specialized experience is experience working knowledge of clinic processes and services to function in and interact with various clinics within the hospital and private sector providers, medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations relating to the authorization and scheduling of Non VA Medical Care as well as abide by federal privacy and confidentiality regulations, and exhibit ethical conduct at all times. In addition to this experience, I can also demonstrate the following KSAs:Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

Advanced knowledge of the technical health care process as it relates to access to care.

Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/53, Part II, Appendix G45

The full performance level of this vacancy is GS 6. The actual grade at which an applicant may be selected for this vacancy is at the GS 06 grade level.

Physical Requirements:
Work is primarily sedentary

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Administrative Assistant Sales Support Indianapolis IN

Koorsen Fire & Security

Posted 2 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Becoming the leader in the fire and security industry takes talent—yours. We are looking for an Administrative Assistant in the Indianapolis, IN area to join our best of the best team as we drive the industry forward and pursue excellence in everything we do. If you're up to the challenge, we want to talk to you. At Koorsen, we don't provide jobs, we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, matching 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more. Whether you are taking your first step or your next step, you'll find that a career at Koorsen Fire & Security is a rewarding, exciting, empowering, friendly, and inspiring time. While the Koorsen Fire & Security family has grown by leaps and bounds from its humble beginnings in 1946, it is still very much a family. Join the family today and help us continue to grow stronger and better every day. Primary Functions: Accounts Receivable (Billing/Invoicing, Quote Generation, and Procession of payments): * Data Entry, printing, and processing of branch and National Accounts work/sales orders * Gather information from inspection technicians for deficiency quotes * Process credit card payments by phone when necessary * Review completed work orders and generate current and past due invoices on a daily basis. * Review invoices for errors prior to mailing and make corrections as needed (Verify pricing, customer info, inventory used, etc.) * Receive invoice payments and code payments to proper invoices * Relay invoice payments and accounts receivable information to corporate accounting department. * Contact service technicians and/or service management within the branch to correct work order errors and collect missing information as needed. * Scan invoices, work orders, and customer paperwork into the Intact document management system Customer Account Setup, Account Maintenance, and Service: * Answer phones/multi-line phone system and provide customers with support and routing phone calls to branch personnel as appropriate * Listen to, log, and work to resolve customer problems and/or disputes in a patient, positive, and professional manner. * Make invoice corrections and re-bill as needed, communicating adjustments to the customer * Handle billing questions and provide general billing and accounting support. * Process credit application for new customer account setup. * Setup Re-occurring work orders for service * Enter new customer information into the SI accounting system for initial service/sales, assigning a customer ID * Assist walk-in customer, providing information and support as needed * Process Certificate of Insurance, lien waivers, and W-9 requests to customers as needed * Setup new customer service agreements. * Review and update "special" account pricing on a regular basis * Perform monthly review/update pre-billing customers. * Review and update open work order reports. Alarm Monitoring Support: * Collect monitoring account forms and verify that all information is complete, correct, and that the forms are ready for processing * Scan monitoring account forms and submit to corporate monitoring department for setup * Provide general customer support/service and aid customer in the resolution of problems/disputes * Send letters to customers, requesting contact information updates and process account changes as needed. * Setup and process re-occurring billing accounts for monitoring customers in SI accounting system * Send certificates of installation and pass cards to monitoring customers * Process account cancellations * Facilitate alarm work order scheduling for technicians, ordering parts, and helping ensure alarm installation and monitoring jobs are organized. General: * Data Entry, printing, and processing of branch and National Accounts work/sales orders * Review completed work orders and generate current and past due invoices on a daily basis * Receive invoice payments and code payments to proper invoices * Answer phones/multi-line phone system and provide customers with support and routing phone calls to branch personnel * Listen to, log, and work to resolve customer problems and/or disputes in a patient, positive, and professional manner * Handle billing questions and provide general billing and accounting support. * Facilitate alarm work order scheduling for technicians, ordering parts, and helping ensure alarm installation and monitoring jobs are organized. * Setup and process re-occurring billing accounts for monitoring customers in SI accounting system * Work in a professional and safe manner * Provide all branch associates with strong support and assistance as needed * Follow all Koorsen policies and procedures * Work in a professional and safe manner Knowledge, Education, Licensing, and Experience Requirements: * High School Diploma or equivalent is required * 2+ years of experience in service or construction industries is preferred * Experience using Microsoft Office products including Outlook, Word, PowerPoint, & Excel is required Skill and Ability Requirements: * Must possess very strong, customer service oriented, interpersonal skills * Knowledge of a multi-user email system is beneficial * Must possess strong written and verbal communication skills * Must possess strong mathematical skills * Must be able to multi-task effectively * Must possess strong computer skills and have the ability to effectively use Internet * Must be proficient in the use of Microsoft Office products including Outlook, Word, PowerPoint, and Excel. * Must be able to answer and route phone calls on a multi-line phone system effectively * Must have strong organizational skills * Must be able to use a 10-key pad to perform data entry efficiently, accurately, and in a timely manner * Must have the ability to establish rapport with associates at all levels * Must be able to exercise effective time management skills (prioritize, work on a time line) Physical Requirements & Exposures: * Must be able to effectively use computer, adding machine, and telephone * Must be able to sit for long periods of time * Must be able to perform some repetitive motions while using a computer * Constant (5-8hrs/shift) sitting, talking, repetitive motions, eye/hand coordination * Occasionally (Up to 2hrs/shift) lifting, carrying, pushing, pulling, balancing, stooping, and crouching * Rarely (minimal) climbing, feeling, crawling, and exposure to weather NOTICE TO APPLICANTS: Please review the following to ensure that you are aware of key information for all applicants. If you have questions, please contact us at hiring@koorsen.com. Equal Employment Opportunity Employer: Koorsen Fire & Security, Inc. considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran's status, or any other legally protected status. Family Medical Leave Act: Koorsen Fire & Security, Inc. meets all regulations for complying with the Family Medical Leave Act. E-Verify and Workers Rights: Koorsen Fire & Security Inc. participates in E-Verify to confirm work authorization. The E-Verify and workers' rights notice are available in English and Spanish. Accommodation Requests: If you are an applicant with a disability and need an accommodation during the application process, please contact us at hiring@koorsen.com. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Privacy Agreement: Please be aware of the following when answering conviction-related questions: Applicants should not disclose convictions that have been expunged, sealed, or statutorily eradicated; Misdemeanor convictions for which probation has been successfully completed or discharged and the case has been judicially dismissed; or Any referrals to a diversion program. HIRING PROCESS (in addition to an interview): 1.New hires must complete the I-9 Verification form with 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services and is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify. 2.Background checks with criminal courts, state and county repositories of criminal records, the Department of Motor Vehicles, are required of all Positions. 3.Tests for Evidence of Substance Abuse by way of urinalysis test is required if this application results in an offer of employment. Koorsen Fire & Security Indianapolis IN

Advance Medical Support Assistant

Expired Job

Department Of Veterans Affairs