Adult Mental Health Case Manager

About the Job

Case Management is defined in State Statute as providing coordination and access to services required by people experiencing serious and persistent mental illness (SPMI, adults) or serious emotional disturbance. The clinic has a contract with Hennepin County and various Managed Care Organizations to provide these services to eligible patients who reside in Hennepin County. The scope of the work and the requirements for supervision of the work is found in MN Statute and in the Health Care Provider Manual published by the Department of Human Services.

Reporting Relationships:

This position reports to a Behavioral Health Program Manager.

Essential Functions & Percentage for Each Function:

1.Provide adult case management services to clients in the community and at the clinic (85%)

Assessment:

• Collect information to identify the recipient's functioning level and need for services.

• Review and complete functional assessment to determine strengths and impairments.

• Routinely contact, monitor or communicate with the recipient, family members, providers, or other relevant persons about the status of the recipient, the individual service plan or progress in achieving the goals of the service plan.

• Maintain records related to the recipient's status and functioning.

Planning:

• Develop a service plan (Individual Community Support Plan) with the client (and family or care team) designed to meet the needs of the client which were identified in the assessment.

• Develop and revise goals as needed including written service agreements and routine case supervisory activities.

• Receive clinical supervision for identified recipients with serious and persistent mental illness (SPMI).

Referral, Coordination, Monitoring:

• Make effective linkages with natural and social supports as outlined in the treatment plan.

• Monitor client use of services to assure that services are meeting client needs as planned.

• Facilitate effective referrals providing support to the client as needed; including arranging and/or providing transportation to clients when appropriate.

Working Relationship with Client:

• Develop relationships and trust in order to support the client in achieving their goals.

• Demonstrate ability to engage clients and meet with each client at least once a month.

2.Participate in team meetings and individual supervision (15%)

• Attend and participate in team meetings.

• Complete charts and notes within 24 hours of client meeting.

• Meet productivity and documentation/charting standards.

Qualifications

All required qualifications must be documented on application materials.

Required Qualifications:

Education /Experience

• Holds a BA/BS in one of the behavioral sciences or related fields including but not limited to social work, psychology, or nursing from an accredited college or university.

• At least 2,000 hours of supervised experience in the delivery of services to persons with mental illness.

• Without a Bachelor's Degree meets one of the following:

• Has 3 or 4 years of experience as a case manager associate.

• Registered nurse and have a combination of specialized training in psychiatry and work experience consisting of community interaction and involvement or community discharge planning in a mental health setting totaling three years.

Licensure Requirements:

• Licensure is not required unless you hold a Social Work degree (BA, BA, or MA).
• A Social Work license (LGS, LGSW, LISW, or LICSW) is required only for candidates who hold a Social Work degree (BA., BS., or MA), per the Minnesota Board of Social Work requirements.

Additional Requirement:

• Fluent in the non-English language of the ethnic group served or identify with a population that is under-served in Minnesota.
• A valid Minnesota driver's license and access to a vehicle with insurance coverage to make home and agency visits and transport clients as needed.
• BLS/CPR Certification must be obtained within 1 month after hiring date.

Preferred Qualifications:

• Verbal proficiency in Somali. Hmong, Lao, Vietnamese, or Spanish language.

• Experience working with clients with mental illness.

• Experience working in a community mental health clinic.

• Strong time management and organizational skills.

• Customer service knowledge and skills.

• Ability to de-escalate mental health crisis situations.

• Capacity to effectively communicate in difficult clinical situations and to motivate patients and others.

• Proven ability to establish and maintain positive rapport with a diverse variety of clients and professionals.

• Ability to set appropriate boundaries and limits for best practice.

• Ability and willingness to provide services to children, adolescents, adults.

• Ability to work both independently and as part of a multidisciplinary team.

• Respect for and ability to work with a diversity of patients and staff.

• CUHCC reserves the right to change or add duties to this position consistent with the job classification. A criminal background check is required for this position as is a negative TB test and hepatitis B vaccination series.

About the Department

At CUHCC, we're transforming urban health care and educating the next generation of healthcare professionals.

CUHCC offers a full range of dental and mental health services that are typically not offered at a community health center, such as prosthodontic services and psychiatry. CUHCC has pharmacists, psychiatric nurse practitioners, dentists, dental hygienists, nurses, family nurse practitioners, family practice physicians, internal medicine physicians, internal medicine-pediatric physicians, licensed social workers and psychologists among other disciplines on staff.

CUHCC's interprofessional care model uses a collaborative, team-based approach to deliver education and patient care, integrating these services. Students and residents at CUHCC have the opportunity to work with other students and preceptors in other fields to best serve the complex needs of the patients. Over half of CUHCC's mental health patients also receive medical services at CUHCC, allowing CUHCC providers to work collaboratively to provide patient centered care.

As a founding member in the country's first accountable care organization (ACO) for federally qualified health centers, CUHCC is leading change in urban health and improving patient outcomes to meet the Institute for Healthcare Improvement's Triple Aim: improve the patient experience, improve patient health, and reduce the cost of patient care.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off

• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship

• Low-cost medical, dental, and pharmacy plans

• Healthcare and dependent care flexible spending accounts

• University HSA contributions

• Disability and employer-paid life insurance

• Employee wellbeing program

• Excellent retirement plans with employer contribution

• Public Service Loan Forgiveness (PSLF) opportunity

• Financial counseling services

• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).