JOB SUMMARY: He/she is to provide consultation and technical expertise to case mangers in outlying facilities and assists the Rehabilitative Services Program Manager with administrative functions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
Willingness to abide by the companys published rules and regulations
Performs the full range of case management tasks and responsibilities.
Conducts screenings and intake assessments for potential case management consumers.
Monitors consumers/clients behavior.
Assists in examining attitudes, beliefs, and behaviors of consumers/clients to improve level of functioning.
Develops service plan collaboratively with consumers/clients establishing goals, specific outcomes and time frames for treatment.
Makes appropriate institution and community referrals.
Coordinates interdisciplinary team staffings at outlying Center facilities.
Assists with scheduling and monitors medical/psychiatric appointments.
Functions as part of the treatment team.
Assists and monitors clients health, staffs all medical concerns with psychiatrists/physicians and/or service team, and makes appropriate referrals.
Provides supervision and technical assistance to case managers.
Maintains statistical data collection and/or pertinent record review data collection.
Provides required reports to Case Management Supervisor as needed.
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
Age Specific: Developmental Stages, Assessment, Knowledge, Interpretation, Interventions, Enhancement of Family Involvement
Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Psychosocial Interventions, Treatment/Service Planning
Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
Resourcefulness: Securing and deploying resources effectively and efficiently.
Cultivates Innovation: Creating new and better ways for the organization to be successful.
Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
Drives Results: Consistently achieving results, even under tough circumstances.
KNOWLEDGE AND JOB SKILLS: Must have a working knowledge of billing procedures, requirements for reimbursement and pertinent state regulations. Ability to make clinical and administrative decisions. Ability to develop and maintain community network of resources. Good clinical skills with the ability to make clinical decisions about the clients stability are basic. Time management skills are fundamental. Good verbal and written communication skills are vital to this position. Good handwriting and documentation skills are essential. Professional telephone skills are essential.
SPECIAL FACTORS: Must be able to meet deadlines, work under pressure. It is important for a person in this position to enjoy working with difficult individuals and act as a role model whenever possible. Must be able to respond to emergencies and provide crisis intervention. Must be dependable, flexible, organized and have the ability of meet deadlines. Must be able to work autonomously. Must have reliable transportation, a willingness to travel. Must be capable of working with individual, family, and group treatment modalities Must be able to document accurately, remaining current with all documentation, and have good handwriting. Excellent communication with internal and external customers is vital. Must have ability to interview potential employees, discipline current employees and terminate as necessary. Must be able to document personnel actions as necessary.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
EDUCATION & EXPERIENCE:
Education: Bachelors degree in the human services filed and certification as a targeted case manager required.
Experience: A minimum of three (3) years experience as a case manager in a community mental health center.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.
Lifestream Behavioral Center