Adrc - Information And Assistant Specialist

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County's Mission Statement and Policy on Quality:

"The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations."

• It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including:

• Paid Time Off

• Earn just under 5 weeks in your first year when working 40 hours/week

• Nine (9) Paid Holidays

• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.

• County-funded Health Reimbursement Account or HSA depending on health plan selection.

• Prescription Drug Plan

• Gym Membership Discounts

• Dependent Flexible Spending Account

• Dental Insurance

• Long and Short-Term Disability

• Critical Illness and Accident Insurance

• Employee Assistance Program

• Life Insurance

• State Pension Plan

• Deferred Compensation (457) Retirement Plans

Shawano County is pleased to offer our part-time employees (regularly scheduled to work 24-29 hours/week) a comprehensive benefits package:

• Paid Time Off

• Paid Holidays

• Life Insurance

• State Pension Plan

• Gym Membership Discounts

• Employee Assistance Program

Job Summary:

The information & Assistance Specialist provides information and assistance to members of the consumer populations and their families, friends, caregivers, advocates and others who ask for assistance on their behalf. This position is located in Oconto Falls.

Essential Duties & Responsibilities:

• Provides individuals with accurate, objective and useful information.

• Provides Referrals and/or Assistance in accessing public and private resources.

• Documents interactions with individual customers, including the nature of the inquiry, information discussed, resources shared, decisions made and next steps. These documentations need to be completed in a timely manner.

• Skilled in the use of the resource and client tracking databases, including how to search for services, retrieve information, and document customer contacts.

• Have thorough knowledge of the mission, operations, and referral and confidentiality policies of the ADRC

• Provides representation and advocacy on behalf of individuals with disabilities, when necessary and appropriate.

• Determines needs of individuals, evaluate appropriate resources in the community, and help participants in locating resources, and actively participate in linking people to needed services.

• Ability to recognize and appropriately respond to emergencies.

• Ability to recognize and appropriately respond to people with special hearing, language, or cognitive needs.

• Have general knowledge of the ADRC's client populations.

• Become certified by the national Alliance of Information and Referral Systems (AIRS) as a Certified Information and Referral Specialist (CIRS) or Certified Information and Referral Specialist

• Aging/Disability (CIRS-A/D) within one-year of employment.

• Staff providing information and assistance and/or options counseling shall be knowledgeable of the Department's Dementia Care Guiding Principles and how these principles are integrated into ADRC services.

• Completion of certification in the Long-Term Care Functional Screen within two months of hire and maintain functional screen certification throughout employment with the ADRC.

• Meet training and practice requirements to be certified to perform Memory Screens.

• Completes 100% time reporting and SAMs notes within timeframe required.

• Completes all work requirements in timeframe required.

Requirements:

• Bachelor's Degree in Social Work, Human Services, Nursing or related field.

• Two to three years of experience working with disability populations, prior experience with Public Benefits/Entitlements desired.

Other details

• Pay Type Hourly

• Min Hiring Rate $25.52

• Max Hiring Rate $29.17

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• 229 Van Buren St, Oconto Falls, WI 54154, USA