Adopt-A-Senior Case Manager

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Job Type

Full-time

Description

Workdays: Monday

• Friday, occasional evenings/weekends

Work hours: 8:30 a.m.

• 5 p.m.

Location: 1801 W Cesar Chavez Blvd, San Antonio, TX, 78215

Mission: The mission of Catholic Charities is to provide for the needs of our communitythrough selfless service under the sign of love.

Summary: Case Manager is responsible for ensuring that case management, referrals, and services planning for individual client needs are provided and documented within case records. The Case Manger provides these services to meet individual client needs that will contribute to the participant's overall wellbeing to help decrease isolation, increase social supports, and reduce risk factors. The case manager will assist with cases referred from within Catholic Charities and other community partners.

Position Responsibilities:

• *Complete client intake and pre/post assessments.

• *Contact clients to provide wellness checks

• *Schedule case management for seniors with expressed needs and provide assistance to clients in navigating and applying for resources as applicable

• *Maintain client files that include detailed and concise documentation of client service plan

• *Request emergency assistance funds for qualified participants through CCAOSA programs and/or community partners. Case-by-case program will determine if current budget allows for direct emergency assistance.

• *Responsible for entering data into agency database and/or mandatory tracking systems in a timely manner

• *Submit weekly, monthly and/or quarterly reports as directed

• Check email and voice mail daily.

• Maintain up-to-date work calendar with appointments.

• Work occasional evenings weekends to attend community outreach events for the program and or agency.

• Other duties as assigned by administration, i.e. Senior Director, VP of Programs, and/or COO/CEO.

Competency:

Advocacy

Building Collaboration

Communication

Thorough

Solution Oriented

Requirements

Minimum Qualifications:

• Education

• Associate's and/or bachelor's degree in social work, related social/health service field, or business-related field preferred

• High School Diploma/GED with relevant experience

• Experience

• In addition to a degree, a minimum of one-year experience working in social services and/or customer service.

• Experience may be substituted for degree in which case person must have at least 2 years of experience working in social or health services, customer service, and/or with vulnerable population.

• License and Credentials

• Must be at least 21 years of age.

• Reliable transportation

• Valid driver license

• Valid vehicle liability insurance

• Must have a clean driving record.

Minimum Knowledge and Skills:

• Volunteer management or appropriate related experience.

• Strong written, verbal, listening, and interpersonal communication skills.

• Strong organizational skills and attention to detail.

• Ability to work without close supervision.

• Follow through to completion of assigned tasks.

• Must be flexible, self-directed, organized, and goal oriented.

• Must handle multiple projects simultaneously and meet multiple deadlines.

• Must handle pressure well; sensitivity to cultural diversity required.

• Reliable, personal transportation required, a clean driving record and current vehicle liability insurance.

• Experience with computer software and Microsoft Office programs (i.e., Word, Excel, PowerPoint, Publisher).

• Must be detail oriented, organized, self-motivated, work well independently and on a team.

• Must have good written and verbal skills.

• Must have good critical thinking and problem-solving skills.

Travel Requirements:

Travel requirements for the position includes 99% local and 1% overnight.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.