Admissions Support Coordinator Team Lead

Do you find joy in helping others reach their goals? Are you naturally curious and persuasive, with the awareness to ask the right questions? Does the beauty industry excite you? If these questions resonate with you, Nurtur Aveda is looking for their next Admissions Support Center Team Lead! In this role, you'll work to ensure that our students have an unparalleled experience while working to get enrolled into our programs.

Position Purpose:

The purpose of this position is to provide general support to the Sales and Operations Team and Admissions Support Team, aiming to cultivate an exceptional customer service journey including but not limited to acquiring in-depth knowledge of our Institutes' program and preparing prospective students for their appointments. The Admissions Support Coordinator Team Lead will develop, motivate, and coach the Admissions Support Team ensuring they deliver unparalleled customer service while surpassing performance metrics.

Responsibilities: The team member in this position must exhibit certain characteristics and perform specific duties during their daily or weekly routine. These responsibilities include, but are not limited to:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors

• Provide customer service to potential Aveda Institute students through various support center functions, including conducting inbound and outbound calls, texting, and more.

• Meet and exceed performance goals established by the Director of Business Operations.

• Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records and efficient communication with potential students.

• Demonstrate unparalleled customer service by personalizing all communications with potential students, taking ownership of the conversation outcomes, and ensuring positive outcomes.

• Build and maintain business relationships with potential students, parents, and fellow team members to foster trust and provide information about the Institute's programs.

• Contribute to the overall success of the Admissions Support Team and student life-cycle by staying informed of industry and Institute trends and education.

• Participate and lead daily and weekly accountability meetings with the Admissions Support Team.

• Collaborate with Admissions Counselors to ensure the effective and efficient booking of appointments, supporting the enrollment process.

• Handle escalated challenges from potential students professionally and efficiently, ensuring positive resolution.

• Proactively influence and enhance team performance by driving key metrics and success factors through a commitment to setting high standards.

• Demonstrate exceptional proficiency in fostering collaborative teamwork and instilling a culture of accountability and ownership.

• Actively mentor and coach team members regarding their responsibilities, conducting regular skill-building sessions to enhance their knowledge of Institute and Salon services, customer engagement techniques, and effective problem-solving strategies.

• Responsible for analyzing performance behaviors, ensuring a highly productive environment, encouraging teamwork and accountability, and addressing all coaching opportunities.

• Communicate effectively and consistently with the Director of Business Operations.

• Perform duties as assigned and/or required to meet business needs.

• Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct.

Minimum Requirements: The team member in this position must exhibit certain educational and experiential requirements, including:

• Bachelor's degree.

• Prior work experience in a contact center or sales role and experience with a CRM and texting platform.

• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.

• Excellent interpersonal, communication, and critical thinking skills.

• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Physical Demands and Work Environment: The team member in this position will be expected to work in an office environment in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sit at a desk with a computer for up to eight (8) hours per day.

• Use hands to handle objects and reach with hands and arms.

• Walk, sit, stand, balance, stoop, speak, and hear.

• See a computer screen and read paper and electronic documents.

• Occasionally lift and/or move objects up to 30 pounds.

• Tolerate a minimal to moderate noise level typical of a corporate office setting.

Benefits

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401k/Matching

• PTO

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Employee Discount

• Referral Program

Equal Opportunity Employer: Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.