Admissions Specialist I

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

The Admissions Specialist analyzes complex criteria to make decisions for academic admissibility. This position must demonstrate professionalism at all times, as a front-facing representation of the University.

Responsibilities

Issue Admissions Decisions for Incoming and Returning Students (65%) -

Evaluate student files, to include test scores and other supporting documents, to determine admissibility to the institution.

Enter student data into the computerized database.

Maintain data integrity.

Use multiple information systems to evaluate and process student files.

Serves Students and Family Members, Faculty, and Other Staff with Outstanding Customer Service (35%) -

Communicate with potential students regarding admission and enrollment into the University.

Collaborate with recruitment, advisement, and other internal entities to ensure seamless transition through the enrollment phases.

Provide campus tours to prospective students, as needed.

Perform related duties as assigned.

Required Qualifications

Educational Requirements

High school diploma/GED and four years of higher education enrollment experience: or a combination of education and directly related experience.

Required Experience

Previous customer service experience.

Technical aptitude and experience with databases and information systems.

Preferred Qualifications

Knowledge of college policies and procedures

Knowledge and skill in the use of the Banner database, imaging system, and CRM system

Skill in the provision of customer service to applicants and students

Skill in oral and written communication

Knowledge, Skills, & Abilities

Knowledge of customer service skills

Skill in organizing and prioritizing work demands.

Skill in time management

Skill in use of computers.

Ability to work in a dynamic fast-paced environment.

Ability to work with minimum supervision.

Ability to understand and adhere to institutional, USG, and national policies, procedures, and best practices.

Excellent written and verbal communication skills.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship

• Engagement

• Adaptability

• Learning

Equal Employment Opportunity

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance

• Dental

• Vision

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Life Insurance

• Sick Leave

• Vacation Leave

• Parental Leave

• Retirement

• Employee discounts

• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.