Admissions Representative - Substance Abuse And Mental Health

Sovereign Health San Clemente , CA 92672

Posted 2 days ago

Job Description:

Reporting to the Admissions Manager, the successful candidate will be responsible for providing live chat and contact form coverage for incoming enquiries. The position offers the opportunity to work remotely, from home.

Duties and Responsibilities:

1. Dealing with incoming admission enquiries including promotion of Sovereign Health programs, pre-admission assessments and answering questions from potential patients, family members or professional referents.

2. Providing treatment recommendations within the Sovereign network of treatment centers.

3. If the call is not appropriate for Sovereign, offering alternative options to established and Sovereign approved referral sources or other addiction and behavioral healthcare providers.

4. Tracking and documenting the disposition of potential patients from initial call, handoff to facility, up to an including admission serving as support for facility intake coordinators.

5. Identifying and reporting new referral source opportunities.

6. Conducting timely follow-up, as needed, to ensure admission.

7. Submitting weekly reports

8. Other duties as assigned.

Requirements

Qualifications and Experience:

1. BA in Psychology or Social Work preferred.

2. Previous sales experience required.

3. 2 years experience working in a treatment setting with clients who suffer from addiction or psychological disorders preferred.

4. Must be able to work weekends and evenings.

Skills and Competency:

1. Must have the ability to quickly assess (by phone) the acuity and needs of potential patients and make treatment recommendations based on clinical presentation.

2. Must be able to assess the risk of self-harm.

3. Must have a strong understanding of addiction, commonly abused substances and their classification, co-dependency, dual diagnosis and psychiatric conditions.

4. Must have an understanding of treatment modalities, levels of care and medication used in the treatment of these disorders.

5. Must be able to effectively communicate the benefits of residential treatment.

6. Must have the ability to work with referring professionals to coordinate patient admission.

7. Strong computer, phone and keyboard skills are essential.

8. Knowledge of Sales Force, ZOHO or vTiger CRM would be an advantage.

9. Must be able to multi-task and work well within a team.

10. Must have the ability to work effectively in a fast paced environment whilst maintaining dedication to customer service.

11. Must have strong negotiation skills and be comfortable with assessing/discussing the ability to pay privately for treatment.

12. Knowledge of managed care and insurance as it relates to mental health benefits would be advantageous.

In addition, the candidate must have the skills and competency to communicate with people at all levels of the organization. They must be agreeable and professional whilst being able to gather information and refer it to the appropriate member of the team. Accurate information gathering is essential as is the ability to work to tight deadlines and prioritize conflicting demands whilst working effectively.

They will have the ability to listen actively when spoken to and effectively communicate their thoughts to others. They will be sensitive to religious, ethnic and cultural differences in others and show respect and empathy. They will have the ability to work alone but also in a team, with fellow staff, in the business setting and will actively seek out advice and/or guidance in order to solve problems. The candidate will have good time management skills and will actively seek to accomplish tasks and be able to use a variety of methods and ideas to solve problems whilst also being open to suggestions from others in order to find solutions.

Benefits

Medical, Dental & Vision

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinician Substance Abuse And Mental Health

Sovereign Health

Posted 2 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 <p><strong>Job </strong><strong>Description:</strong></p><p></p><p>The Clinician provides services in the treatment of patients with dual diagnosis. They utilize case histories to implement individual, group and family therapy techniques, administration, community organization, consultation, teaching, research and planning. They are responsible for Case Management of allocated cases. The Clinician reports to the Clinical Director, Program Director or designator supervisor.</p><p><br></p><p><strong>Duties </strong><strong>and </strong><strong>Responsibilities:</strong></p><p></p><p>1. Interviews patients, their relatives and/or agency personnel to obtain complete psychosocial case histories on each assigned patients.</p><p>2. Assesses each assigned patient to evaluate individual needs for recovery.</p><p>3. Observes, evaluates and reports on behavior, attitudes, general emotional maturity and stability of family members to help them assist the patient in his/her treatment program and discharge planning.</p><p>4. Conducts individual, group and family counseling sessions.</p><p>5. Participates in interdisciplinary staff meetings with other professional staff members, doctors and counselors to discuss, evaluate and develop treatment plans.</p><p>6. Interprets treatment plans, goals and disposition to the family. Assists the family in working with the clinical staff towards treatment goals.</p><p>7. Records interventions and interactions with patients, families and community agencies in progress notes of patients’ charts.</p><p>8. Coordinates discharge planning for all assigned patients. Develops aftercare plans.</p><p>9. Completes appropriate documentation in charts, treatment plans and clinical progress.</p><p>10. Responds to all social services consulting requests by physicians on assigned patients.</p><p>11. Attends interdisciplinary staff meetings, case conferences, program team meetings, in-service and other meetings when appropriate.</p><p>12. Records interventions and interactions with patients. Assists the family in working with the clinical staff toward treatment goals.</p><p>13. Assesses and plans for the social needs of individuals.</p><p>14. Assists with new admissions when required.</p>15. Other duties as assigned.<p><strong>Requirements</strong></p><p><strong>Qualifications:</strong></p><p></p><p>The candidate must have completed a Master’s Degree in social work, counselling, psychology or marriage and family therapy from an accredited graduate school and/or hold certification to be eligible to obtain clinical hours (under direct supervision if applicable) through a local state or countywide governing body.</p><p><br></p><p><strong>Experience:</strong></p><p></p><p>The candidate must have a minimum of 1 year in the fields of mental health and/or chemical dependency.</p><p><br></p><p><strong>Skills </strong><strong>and </strong><strong>Competency:</strong></p><p></p><p>The candidate will show skills and competency in working with patients, from undertaking assessments (including risk), planning and delivery of care to review of effective methods of interventions, in order to shape continuing service provision which will meet the needs of individuals.</p><p><br></p><p>The candidate will have the ability to listen actively when spoken to and effectively communicate their thoughts to others. They will be sensitive to religious, ethnic and cultural differences in others and show respect and empathy. The will be able to work alone but also in a team, with fellow staff, in the business setting and will actively seek out advice and/or guidance in order to solve problems. The candidate will have good time management skills and actively seek to accomplish tasks and be able to use a variety of methods and ideas to solve problems whilst also being open to suggestions from others in order to find solutions.</p><p><strong>Benefits</strong></p><p>Medical, Dental &amp; Vision</p> Sovereign Health San Clemente CA

Admissions Representative - Substance Abuse And Mental Health

Sovereign Health