Admissions Representative

Ross Education, LLC Brighton , MI 48114

Posted 2 months ago

ADMISSIONS REPRESENTATIVE

Ross Education LLC is looking for staff to join our Ross Medical Education Center Team in the role described below. If you have post-secondary for-profit education experience in Admissions, Career Services, Financial Aid or Management, then you know the personal reward of assisting students in changing their lives. If you are new to our industry, but are an experienced professional in administrative, office, banking, sales, customer service or management, you may have transferable skills to move into our industry.

Job Summary

The Admissions Representative works under the direction of the Assistant Campus Director of Admissions or the Campus Director, if there is not an AD Admissions. This role is responsible for initiating, coordinating, completing the admissions process and providing exceptional customer service to Ross external and internal customers. The Admissions Representative is dedicated to producing outcomes via the telephone and face to face interactions with prospective students.

Benefits

As full-time employee with Ross Education, you will be part of an established and growing educational organization with a supportive family atmosphere and a dedication to providing our students with the best career training available. Your experience is a vital part of our success, and we will provide you with the training and resources you need. You may also qualify for advancement to other positions depending on your credentials. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits: (most after a standard waiting period)

  • Health, dental and vision coverage (employee contribution to premium)

  • Life insurance and short and long term disability insurance (provided by Ross)

  • Tuition reimbursement, Accrued time off, paid holidays, 401(k)

  • Reduced tuition in Ross College Online (one year waiting period)

  • Verizon Wireless Discount and Dell Employee Purchase Program

  • Employee Referral Bonus Program

  • Monthly pay and direct deposit

Requirements

  • Two years direct sales experience in admissions, recruiting, intangible or other sales with a High School diploma or GED. Associates or Bachelor's degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA) preferred

  • Ability to build collaborative relationships with a diverse customer population through active listening, noting reactions, asking discovery questions and understanding motivations

  • Ability to generate new student prospect referrals from customer base and community

  • Ability to give 1:1 presentations and conduct interviews

  • Ability and desire to make extensive outbound phone calls, using phone outlines to set appointments

  • Results driven with the ability to promote the benefits of higher education

  • Education and work experience requirements may differ based on state and accrediting organizations' standards

  • Must be able to remain stationary for extended periods of time, such as call blocks, teaching sessions, student appointments, etc.

  • Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment

  • Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.

  • Ability to build rapport with students and staff

  • Ability to work with different teams

  • Ability to remain focused and adapt quickly in fast-paced work environment

  • Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments

  • Strong attention to detail & accuracy, and commitment to quality

  • Ability to organize your work and meet deadlines

  • Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor

  • Adhere to Ross Code of Conduct and Professional Ethics

  • Ability to work at least two evenings a week

Job Duties and Responsibilities

Developing Student Prospects

  • Handle telephone inquiries (both inbound and outbound), referrals and walk-ins

  • Set up personal interviews to gather the information necessary to guide the student to the program of choice

  • Provide school catalog and appropriate addendum(s)

  • Provide the Student Right to Know and Bureau of Labor Statistics data

  • Meet assigned goals

  • Generate outcomes from personally developed leads

  • Refer Students to another staff member for administration of entry evaluation

  • Determine entry status in accordance with school/program requirements

  • Discuss results with student and make recommendations for acceptance or rejection (suggests six month return for retest and adult education refresher for those who do not qualify)

  • Any students requiring special accommodations should be referred to the Campus Director

  • Communicate with Financial Aid Coordinators so the Student is processed in a timely manner

  • Conduct Student registrations

  • Compile student admissions file

  • Secure student signature on required forms

  • Issue student copies of appropriate documents

  • Maintain up-to-date class lists

  • Maintain consistent level of follow-up to ensure start, such as "stitch ins", weekly voice to voice contacts, etc.

  • Facilitate Student start

  • Be available to greet new students starting class

  • Follow-up on non-attendees

Orientation of New Students

  • Notify students of orientation dates

  • Be available to greet students attending orientation

  • Participate in orientation as needed

  • Follow-up with non-attendees

Support of Students

  • New students

  • Greet new students on first day/night of class

  • Call/contact no-shows/absences during first week of new class start

  • Be available to new students to answer questions during first few weeks of class

  • Promote good student retention

  • Establish and maintains a good rapport with students

  • Greet students by name

  • Refer student to appropriate staff member when a problem arises

Compliance

  • Follow Ross Guidelines and Admissions Don't and Do's

  • Follow all Ross Policies and Procedures

Product Knowledge

  • Demonstrate an in-depth understanding of all Ross Programs

  • Demonstrate in-depth knowledge of Ross classes and by the ability to present Ross Program features and benefits

Gather and Report Statistical data

  • Accurately enter all necessary data into CampusVue

  • Maintain weekly log of inquiries, interviews, and registrations

  • Actively maintain database of inquiries by entering information and setting appropriate follow up activities

  • Submit appropriate weekly reports in a timely manner to Regional Director of Admissions and EVP of Admissions

Perform related work as required

Exemplify Ross Customer Service Standards

Click here for all of our job openings.

An Equal Opportunity Employer


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Admissions Representative

Ross Education, LLC