Admissions Representative

The primary purpose of the Admissions Representative is to interact with prospective students and new applicants, providing them with information, guiding the application process and evaluating students in achieving first time enrollment. Admissions Representatives are the primary point of contact for new applicants for all issues relative to enrolling for the first time. Representatives will assist students as they navigate admissions requirements and will work with key personnel to build a degree map and financing strategy for all new applicants. Virtual Admissions Representatives accomplish these tasks via the Chat feature (CIC), and are responsible for monitoring and responding to prospective students and new applicants.

Accountabilities:

• Entrance interviews

• Connect with prospective students (inquires) by answering incoming phone calls, responding to inquiries lead list, and attending recruitment events. Identify prospective applicant and conduct introductory assessment, such as a phone or campus interview. During the interview, the representative evaluates the applicant's qualifications, past experiences, and objections

• Student applicant review

• Explain academic programs and answer any inquiries regarding applications, enrollment, courses and financial aid. Record information into a database and follow-up with applicants to update statuses and answer any new questions. Conduct a degree and finance planning strategy session with all applicants within 10 days of application. Utilize available technologies and the university CRM to provide student status reports, alert necessary resource personnel, conduct outreach and record interactions.

• Student enrollment

• Meet monthly, quarterly, and annual contact goals in order to enroll new students. Ensure student applicants have successfully registered for and confirmed for the first term of attendance. Execute proactive and intentional notifications to students to complete necessary financial aid and registration/confirmation processes as needed.

• Training and development

• Admissions representatives will be expected to remain current on trends and best practices regarding student recruitment, support recruitment strategies of the University, and work closely with members of the Admissions Team to deliver prompt and effective service to new student applicants.

• Other

• Monitor the general advising phone and email queues, and respond or route as appropriate.

Position Requirements:

• Bachelor's Degree required.

• Preference given to candidates with advising, marketing, or sales experience.

• Preference given to Veterans or candidates with military experience or affiliation.

• The ability to be self-motivated while performing a number of different tasks.

• Must be able to do research and detailed work.

• Highly flexible, creative, and able to adapt to new project demands.

• Strong problem solving skills and strong attention to detail.

• Preference given to candidates with working knowledge and experience with a wide range of computer technology such as Microsoft Office (Word, PowerPoint, and Excel), databases, telephony and constituent relationship management (CRM) systems.

• Ability to work both face-to-face and in a virtual environment, effectively responding to email, chat or phone calls.

• Strong interpersonal and written communication skills.

• Able to work on a non-traditional schedule, specifically evenings and weekends.

Park University provides a competitive compensation and benefits package including health and life insurance, a retirement plan, generous paid time off, and paid undergraduate tuition for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities.

Qualified applicants must upload a resume and cover letter that includes salary requirements.