Admissions Representative I - Registration ECU (Newport Beach, CA, US)

Hoag Memorial Hospital Presbyterian Newport Beach , CA 92663

Posted 1 week ago

Reporting to the Patient Access Supervisor the Admissions Representative is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but is not limited to: registration, scheduling, verification of insurance, collection of patient payments, the patient experience and communicating with internal departments.

The Admissions Representative is proficient in the application and systems including but not limited to: Affinity, Passport, Chartmaxx, and other supporting information systems. (I.e. RMS, SCM, or Amelior as required). Strives within a team atmosphere has strong customer service expertise, has the ability to multi-task, and proficient computer skills.

Essential Functions:

  • Facilitates the arrival process for patients. Creates accounts for initial intake upon presentation to the check-in area. Continues to monitor patient queues to ensure timely registration processing.

  • Follows established HIPAA protocols for proper patient look-up, completes patient registration.

  • Ensures insurance eligibility and accurately codes insurance to ensure timely billing.

  • Assists patients with billing inquiries and insurance questions.

  • Collects all copayments, coinsurance, and deductible limits.

  • Obtains required signatures, IDs, and consents for all regulatory requirements (i.e., Photo IDs, COA, MSP, Advanced Directives, etc.).

  • Confirms and communicates patient registration status, in/out of network status, and maintains service level and to avoid delays in patient care.

  • In the outpatient settings, can schedule same-day and follow-up appointment and validates physician order, and confirms the accuracy of ordering MD and service codes.

  • The Emergency Departments follow the Emergency Medical Treatment and Labor Act (EMTALA) guidelines.

  • Generate task reports to monitor workload and inventory. Seeks assistance when needed to maintain 100% service level targets.

  • Meets daily productivity expectations in accordance with department standards.

  • Perform other duties as assigned.

Education, Training, and Experience:

Required:

  • High School diploma or equivalent.

  • Minimum of 1-year general office experience and/or customer service experience.

Skills or Other Qualifications:

Required:

  • High level of computer keyboarding skills for data input. Able to communicate clearly in English, both written and oral.

  • Strong attention to detail.

  • Demonstrated analytical and critical thinking abilities with pro-active decision making and negotiation skills.

  • Ability to manage multiple tasks simultaneously.

  • Ability to establish and maintain collaborative and effective working relationships.

  • Strong customer service skills.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Banker Newport Ctr Fashion Island Newport Beach CA

Jpmorgan Chase & Co.

Posted Yesterday

VIEW JOBS 1/22/2021 12:00:00 AM 2021-04-22T00:00 Do you have a passion for helping customers, building relationships, and delivering extraordinary customer service? We're looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. As a Relationship Banker in our Branch Banking team, you'll take a lead role in delivering an outstanding experience to Chase customers. You'll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You'll contribute to the success of the branch by: * Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations * Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week * Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs * Adhering to policies, procedures, and regulatory banking requirements Requirements * Deliver exceptional customer experience by acting with a customer-first attitude * Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships * Exude confidence with clients when sharing product knowledge and solutions * Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs * Strong desire and ability to influence, educate, and connect customers to technology * Possess drive, initiative, and knowledge to provide financial options for customers using a consultative approach * Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together * Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training * Professional, thorough, and organized with strong follow-up skills * Engage and partner with team members and other lines of business to offer most appropriate products Qualifications * At least one year experience in: * Retail banking sales, or * Financial services sales, or * Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results * College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required * Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 120 days of hire * Ability to work branch hours, including weekends and some evenings * Compliance with Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx Jpmorgan Chase & Co. Newport Beach CA

Admissions Representative I - Registration ECU (Newport Beach, CA, US)

Hoag Memorial Hospital Presbyterian