Verification of pertinent information (name, DOB, SS#, address, phone, emergency contact and PCP)
Confirm patient insurance coverage is active
Medicare patient need to meet medical necessity (Healthworks must run to establish necessity) Call to office if diagnosis fails for the exam)
Confirm deductible, co-pay and co-insurance amounts
Price quote if needed (find CPT code, confirm expected reimbursement rate and explain the patient's responsibility due)
Verify if authorization is needed
Verify that order for the exam is on file and matches the scheduled procedure
Scan ID, insurance cards and physician's order
Explain and secure consents for treatment and assignment of benefits
Collection of copay, deductibles
Answering incoming calls, Connecting ordering physicians / surgeons with Radiologists via phone
Faxing reports to physicians offices (30 per day now)
Processing patient results letters and stuffing envelopes to be mailed out daily (30 per day now)
Processing patient appointment reminder letters and stuffing envelopes (30 per day now)
Calling patients the day before exam to remind them of appointment (30 per day)
Data input for MQSA tracking system
Checking out images, Burning CD's
Registering, pre-authing unscheduled walk in patients (adds about 15 minutes to normal registration process)
Screening history forms and Screening for Genetic Testing program
Scanning screening forms into PACS after complete
Online REGIE registration updates
Pull charts for all next day appointments. Averages about 30 - 40 charts for per day
Task list for update of PCP information
::Two to Five years registration experience. Previous computer entry experience and able to type 40 WPM with accuracy in spelling.
Knowledge of insurance requirements and/or third party reimbursement. Familiar with medical terminology.
Able to communicate effectively and demonstrate service excellence through appropriate response and use of constructive problem solving techniques when confronted with different people or situations. Use of effective communication skills which foster positive outcomes.
Able to maintain a high awareness of patient satisfaction and team work. Able to pay attention to detail and work in a stressful environment
Must be flexible in work schedule showing ability to work weekends, holidays and varied shifts as needed for appropriate departmental coverage. Must be willing to learn duties and responsibilities of other positions within the Admissions Department and to float to these positions when assigned.
Perform other duties as assigned.
Universal Health Services