Admissions Office Coordinator (Administrative Support Coordinator II)

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The Office of Admissions is responsible for determining student eligibility for admission to the University, processes and evaluates applications and transcripts, determining residency status, and reviewing appeals for exception to University Policy. This is an exciting opportunity for technically savvy, helpful, resourceful individuals looking to take the next step to further their career in a dynamic field that is essential to the success of the University. We seek an exceptional individual to join our team as the Admissions Office Coordinator (Administrative Support Coordinator II). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under general direction, the Admissions Office Coordinator is responsible for providing high-level office support to student, faculty, staff, community members and guests. This position plays a key role in working with applicants and students throughout the admissions process.

Provides high quality service in all interaction with applicants, counselors, and parents of prospective students. Assess and communicate admissions requirements to prospective students, applicants, and others. Plans, initiates, executes, and coordinates complex projects, activities, and events with accountability for results.

Evaluates and makes recommendations related to operational and procedural matters. Uses knowledge of specialized policies and procedures to complete assignments. Provides budget support by monitoring and reconciling budget account, processing requisitions, and compiling budget reports.

Acts as a part of the responding team to Service Now inquiries, emails, phone calls and Live Chat responses. Uses a variety of office support technology and systems such as word processing and spreadsheet packages to complete assignments. Pulls data and provides information for reporting usage statistics.

Also, makes edits to department website. Coordinates and schedules meetings and events as needed. Independently addresses a wide range of work unit problems, which require interpreting policies and procedures and using ingenuity to put information together in new ways.

Coordinates and works with individuals at all levels within the organization. Responsible for completing multiple work unit projects and priorities simultaneously. Assists Director with special projects as needed.

Provides lead work direction, training, and guidance to student staff, as needed. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and five years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures.

Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to independently handle multiple work unit priorities and projects.

Ability to independently interpret and apply policies and procedures and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broad perspective and anticipate the impact of office administration problems and solutions on other areas.

Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports.

Ability to effectively handle interpersonal interactions at all levels including highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Must possess the ability to problem solve and coordinate activities in a fast-paced environment. Demonstrated ability to work within a diverse, multi-generational community.

Ability to function effectively as part of a high-performance team. Ability to de-escalate irate guests and identify solutions. Several years of related office work experience.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Hiring Preference

On-Campus CSUEU Employees

Advertised: Apr 18 2024 Pacific Daylight Time

Applications close: May 02 2024 Pacific Daylight Time