We are growing and seeking a new Admissions Manager for our team here in Orchard Park. This role reports to the Director of Admissions and is responsible for the management/sales performance of a team of 6-8 Admissions Representatives. The Admissions Manager will serve as a sales team mentor by providing enrollment skills development and coaching while adhering to the mission, vision, and values of the College. This position must ensure efficient operations and performance within a call center environment. Previous Admissions experience is required.
Essential Duties and Responsibilities:
Leads team of Admissions Representatives to include hiring, training and development, driving daily sales activities and morale.
Conduct production meetings and weekly individual coaching sessions in order to achieve enrollment goals.
Monitor calls to ensure proper customer service to students and identify areas of training and development for the representative.
Other duties, responsibilities and activities may change or be assigned.
Degree: Bachelor's degree from a regionally accredited institution
Experience: Previous telemarketing, customer service, and/or sales experience in a call center environment.
Proficient in Microsoft Office products and the internet
Demonstrated ability to produce reports and track metrics.
Bryant & Stratton College is an Equal Opportunity Employer
Bryant & Stratton College