Minimum of two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement.
Desire to market/knowledge of area markets
Familiarity with medical terminology
Skilled generalist in patient assessment.
Member of the management team.
Ability to work under pressure
Excellent interpersonal skills
Valid State Drivers License
High School Diploma or equivalent.
Degree or certification in healthcare or marketing preferred.
Exceptional written/verbal communication skills.
Ability to develop presentations and speak in front of groups.
Experience with determining Medicare and Medicaid, and to calculate level of care
Accuracy with all admissions paperwork, documenting, assessing, and payer source verified.
Proven experience developing marketing plans and increasing census in a skilled nursing facility
Ability to work in a team environment with interdepartmental teams and various levels of management.
Excellent management/supervisory skills required.
Develop and implement a marketing program for the facility in coordination with the administrator and care team.
Information is received and documented on all new resident referrals and necessary data for completion of all phases of assessment and admission are complete
Screening evaluations are performed on each referral, and criteria to determine whether the prospective resident meets criteria for transfer and admission are objectively applied.
Verify financial support.
Referring and receiving physician communication is coordinated and facilitated.
Communication with the referral source, resident, family (responsible party) insurance representative, and the corporate office related to the status of referrals, progress, and discharge plan is maintained.
Documentation on all admissions and discharge activity is maintained.
An outcome data tracking system is developed and maintained.
Acts as a liaison between Facility and hospital Social Workers/Discharge Planners
Advises residents and/or families of services available at the facility
Provides written information about the services offered
When in the facility, takes all phone calls related to admissions
Provides tours of the facility to prospective residents and/or families
Works on census development through communication with hospital discharge planners, community home health agencies, hospice organizations, Physician's offices etc.
Current knowledge of state and regulatory requirements related to admissions, discharge and transfer.
Current knowledge and understanding of payment systems, HMO, PPO, Indemnity, Worker's Compensation, insurance (Medicare and Medicaid, etc.)
May be responsible for customer satisfaction surveys, marketing surveys etc.
Coordinates and schedules pre-admission conferences
In coordination with the full admissions team, registers resident, and provides all essential information to the resident and family. Insure that the appropriate signatures are obtained for the facility to provide care.
Other duties as assigned.
Five Star Quality Care, Inc.