Admissions Coordinator

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Job Type

Full-time

Description

INTRODUCTION

The Davis Community is a vibrant senior living neighborhood and has been a proud corporate citizen of Wilmington, NC for over 60 years. Established as a skilled nursing facility in the early 1960s, Davis quickly became the premier healthcare center for senior care, and while they have grown and evolved, adding to services offered, we continue to be highly regarded in the region as a community that emphasizes compassion, care, and show of respect and dignity for residents.

AT A GLANCE:

o 77-acre, single-site Senior Living Community; Independent, not-for-profit organization

o Independent, not-for-profit, and non-faith based organization

o Backed by affiliated $18M Asset Foundation

o Located in the Porter's Neck area of Wilmington, NC

o Approximate annual revenue of $40M and growing

o Approximately 400 total residents

o Approximately 400 total employees

o https://thedaviscommunity.org/

SUMMARY OF SERVICES:

Offering varying levels of senior care, from IL, AL, Skilled, MC, and Rehab, many individuals and their families have been served well over the years, as The Davis organization continues to grow and evolve, meeting the demands of the market climate and ever-fluctuating changes in the industry. Davis has undergone two significant transformations in their history, first with moving from a traditional medical-model nursing facility structure to a more home-like structure, renovating the existing healthcare facility into 10 "households" where our residents and staff operate as a family unit, allowing emphasis for a resident's individual choice, privacy parameters, and home-like comforts. Secondly, in June 2023, Davis completed a $90M bond-financed expansion, broadening our business model to add Independent Living and compelling amenities to attract active adults to join a vibrant, engaging community.

Our community works diligently to ensure that the founder's original vision and mission prevail while continuing to build and scale the business to remain relevant and competitive in our dynamic marketplace. To this end, excellence is sought in reaching targeted metrics and KPIs for all associates, working and collaborating as unit teams to meet/exceed collective goals.

COMMUNITY CULTURE

At The Davis Community, deliberate and diligent efforts are made to emphasize and focus on an underlying culture of respect and service that can be seen and felt by all. Employees, residents, and guests of the community are treated with respect and personalized care to the best of the organization's ability. The desire to continue to elevate all aspects of services is preeminent so that Davis can provide an empowering and caring retirement atmosphere filled with friends, enjoyment, and a fulfilling sense of community.

Our Leading advantages include:

• State-of-the-art Facilities

• On-demand Pay

• Benefits begin after 30 days

• Low-cost lunches

• Free Membership to our gym and indoor pool

• Shift differential

• Work-life Balance

• Growth

• Competitive Wages

We spend about 2,000 hours per year at work. Why not make that time matter? For us, 'work that matters' is less about what you do, and more about how you do it.

The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted.

BASIC PURPOSE:

The Admissions Coordinator is responsible for maintaining and/or improving the occupancy level of the community in accordance with the marketing and business plan. To establish a rapport with the customer and ensure confidence in the services of campus and to troubleshoot potential problems and rectify existing problems. Uphold the mission and values of the organization.

MAJOR WORK ACTIVITIES:

• In conjunction with other members of the admission/marketing/sales force, develop and implement strategic marketing and sales plans to meet/exceed budgeted occupancy.

• Manage the sales/admission process by assisting prospective residents, their families, referral sources and/or advisors in the decision-making process by understanding their needs and educating them about how the campus/community's services and programs can meet their needs.

• Respond promptly to every telephone call, internet, or in-person inquiry from all referral sources, prospective residents, and families.

• Complete the weekly follow up calls, letters, and tours as defined by the community marketing and sales plan.

• Plans and oversees all admissions for assisted living and long-term care.

• Direct admission process with staff, residents, and families from initial contact through admission.

• Ensures all company required paperwork is complete and timely for each move-in.

• Ensures communication between all other departments concerning any resident move-in, respite stay or move-out.

• Direct assisted living sales efforts to include inquiries, tours, follow up, utilize tracking data base, and compile data and reports. Maintain current materials.

• Coordinate campus marketing/sales efforts with other members of the admission/marketing/sales force to include advertising and promotion activities for print, online, and direct mail to meet the objectives of the marketing and sales plans.

• Coordinate communication and decisions with the Administrator to ensure all potential residents are appropriate for the facility.

• Monitors competitor products, sales, and marketing activities.

• Represents facility at trade association meeting, and trade shows to promote facility.

• Establishes and maintains positive and collaborative relationships with industry influencers and key strategic partners.

• Be willing and able to fill in for the Rehab Admissions Coordinator in times of emergent need. Support management/administration decisions through periods of change or stress.

• Performs other work duties and responsibilities as assigned by the Administrator.

• Obey all federal, state, and local laws and regulations.

Requirements

KNOWLEDGE, SKILLS, AND WORKING CONDITIONS:

• Must be able to operate office equipment, including but not limited to the copier and fax machines, computer, and all appropriate software that the position requires.

• Physical exertion is required at least 25% of the time. Physical exertion is described as standing, stooping, kneeling, and bending.

• Occasional lifting and carrying of objects weighing approximately 25 lbs. and pushing objects weighing between 150-200 lbs.

• Minimal exposure to infectious diseases.

• May be subject to noisy, hot, or cold, humid, and busy environment. Subject to frequent interruptions and varying degrees of stress.

• Must have excellent communication (both verbal and written) and interpersonal skills and experience dealing with the elderly population.

• Good geriatric health screening skills.

• Must possess excellent customer service skills.

• Ability to travel to health care settings during routine on-site visits.

• In an emergency, is expected to respond and includes the possibility of evacuation of residents.

• Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.

MINIMUM QUALIFICATIONS:

Education: Associates Degree or applicable experience. Graduate of BA or BS preferred.

Licensure/Certification: N/A

Experience: At least two years of previous work experience in long term care admissions preferred.

An equivalent combination of education and experience may be considered.