Admissions Coordinator | Hospice Care | Call Center

Vitas Healthcare San Diego , CA 92140

Posted 1 week ago

  • Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.

  • Responsible for routine follow up on multiple lists of pending patient charts daily.

  • Enter accurate information to support data integrity and maximize reimbursement.

  • Verify Medicare and Medicaid hospice benefits.

  • Notify Managed Care Department of commercial insurances and managed health care plans.

  • Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.

  • Call patients and families and offer a same day appointment to ensure a timely admission.

  • Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.

  • Explain hospice benefits and services to patients and families as needed.

  • Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.

  • Complete admission consent paperwork as needed.

  • Update referral sources on the status of their referred patients when appropriate.

  • Establish and maintain effective relationships with internal and external customers.

  • Take report from VITAS Admissions Representatives and accurately document the outcome.

  • Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.

  • Supports coworkers and encourages a sense of teamwork amongst peers.

  • Provide training and mentoring to new team members as assigned.

  • Other duties and special projects as determined by the department supervisor or director.

  • Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.

  • Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

QUALIFICATIONS

  • Two or more years related experience in medical terminology and/or in a call center environment

  • Ability to attain goals in a fast-paced, dynamic environment

  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers

  • Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service

  • Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm

  • Prior experience in working collaboratively with other functional leaders to drive action plans.

  • Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously

  • Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.

  • Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

  • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.

  • Ability to type at least 40 WPM

  • Bilingual in English/Spanish a plus

EDUCATION

  • Completion of high school or basic education equivalency required.

  • Medical or business office education or training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

  • EOE/AA M/F/D/V
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Admissions Coordinator | Hospice Care | Call Center

Vitas Healthcare