One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.
Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
Foundations Recovery Network's mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education and research. This role will be located at your regional office in Brentwood, TN. Foundations Recovery Network is part of the behavioral division of UHS.
This opportunity provides the following:
*UHS is Challenging and rewarding work environment
Growth and development opportunities within UHS and its subsidiaries
Excellent Medical, Dental, Vision and Prescription Drug Plan.
401k plan with company match
Generous Paid Time Off
The Admission Coordinator (AC) answers calls from prospective patients from across the country in need of addiction treatment. Using excellent listening, investigative, and communication skills the AC engages with each prospective patient to identify their particular need and ultimately converts the call to an admission for the appropriate treatment solution. The AC accurately, thoroughly, and clearly documents each patient interaction in our CRM system.
Essential Duties and Responsibilities
Answers phone calls (within two rings), emails (within one hour), and chats and texts (within 1 minute) from prospective patients seeking mental health and/or addiction treatment, referral accounts, mobile assessors, and business development representatives in the field.
Accurately and completely records all patient and patient-related interactions and information in our CRM system (SalesForce)
Makes appropriate number of attempts (minimum once daily) to contact patients associated with any open file
Follows up with patients as needed or as requested by managers for coworkers on PTO or on other shifts
Identifies outpatient leads and refers them to the appropriate team member for qualification
Skillfully asks probing questions as to how the patient heard about FRN, particularly if it was from one of our many referral sources
Notifies the Referral Account Team according to established protocol whenever dealing with a referral source, whether it is assigned, unassigned, or unlisted
Meets and strives to exceed monthly goals
Cooperatively works with Operations team, Referral Account team, and Business Development team with potential patient and/or referral source
Sets the patient at ease by carefully explaining all aspects of the evaluation and admission process and about their selected facility
Provides directions or arranges appropriate transportation services as needed to transport patient to programs; follows through to ensure that travel plans are made and communicated effectively so that the client's arrival at the facility is seamless
Solicits assistance from coworkers, team leads, and manager when encountering barriers.
Assists others in overcoming barriers
Performs all other duties as assigned
Knowledge, Skills and Abilities
Demonstrates professional behavior reflective of FRN's mission, philosophy, and values
Possesses a strong working knowledge of Patient's Rights.
Embraces and champions a patient-centered focus throughout the organization
Skilled in showing genuine empathy for those struggling with mental health and addiction issues
Demonstrates excellent listening skills and the ability to recognize verbal and non-verbal cues.
Consistently demonstrates through conduct and communication the stability required to credibly and effectively assist patients
Skilled in inspiring patient confidence
Demonstrates a broad base of knowledge in psychiatric and addiction treatment and administration
Demonstrates a general understanding of health insurance and insurance industry nomenclature.
Demonstrates ability to clearly and succinctly communicate in both written and verbal forms
Demonstrates an active desire to drive for results; steadfastly pushes self and others; consistently meets and/or exceeds goals
Must be able to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands
Must be punctual
Skilled at quickly building rapport and developing relationships
Ability to remain calm and diffuse high-tension situations
Ability to exercise good judgment and apply common sense understanding to carry out instructions furnished in written or oral form
Must have strong working knowledge of Microsoft Windows operating systems, MS Office software, and experience with CRM systems
Education and Experience
Bachelor's degree or equivalent experience preferred
Minimum of 1-3 years of experience in transactional/relationship sales preferred (not customer service)
Experience in substance abuse or behavioral health is desired
Work Environment and Physical Demands
Must be able to communicate effectively by telephone, email, chat, and text.
Long periods of sitting
Emotionally demanding role when dealing with patients and families in crisis.
Constant use of computer requiring manual dexterity.
Ability to read, write and analyze detailed information.
Hours of operation: 24 hours/day, 7 days/week
UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.
UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.
Universal Health Services