TITLE: Admissions Clinician INCUMBENT:
CLASS: EXEMPT TYPE: FULL-TIME REPORTS TO: Admissions Team Leader
DEPARTMENT: NH101 SHIFT: 1ST PREPARED: March 2013
SUMMARY: The Admissions Clinician is part of the Admissions/Customer Relations Team and ensures that inquiries are responded to promptly and screened appropriately. The Admissions Clinician manages all aspects of the pre-screening/admissions process and serves as a liaison between referral sources and clinicians at WestBridge. Responsible for developing and monitoring relationships with individuals and families as well as referral sources. Participates in the development of internal as well as external customer relations. Contributes to event planning and business development activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Spends 80% of time managing all aspects of the pre-screening/admission process.
Conducts initial phone engagement and screening for admissions, and presents clinical information to the interdisciplinary clinical team.
Is available to participate in Meet and Greets to further assess clinical appropriateness with families and prospective participants who are considering admission. Significant local and nationwide travel required.
Prepares and coordinates admission process for each individual and family admitted to WestBridge.
Demonstrates ability to maintain documentation as it relates to admissions and customer relations, by utilizing customer relationship software and Electronic Medical Record (EMR).
Participates in Admission On-Call rotation evenings and weekends.
Attends and participates actively in individual and group supervision.
Spends 30% of time on Relationship Management/Business Development activities.
Develops and maintains relationships with other providers and referral sources, as it relates to admissions duties.
Participates in the development of the annual admissions data and processing.
Works with Business Development team to plan, monitor, manage, & staff special events related to customer relations.
Customer Service Skills:
General friendliness, a solution-focus attitude, being responsive and flexible. Able to remain objective and not personalize situations.
Models a positive, hopeful corporate culture that supports the WestBridge mission.
Takes initiative on improving cost service by monitoring, implementation, and reporting internally and externally, as it relates to admissions and referrals to WestBridge.
Identifies and implement ways to improve customer service.
Demonstrates the ability to develop healthy and supportive relationships with participants, families and colleagues (internally and externally).
Provides in-service education on customer service to staff biannually, as well as New Hire orientation, and monthly at clinical team meetings.
Adheres to WestBridge dress code.
Demonstrates ability to maintain punctuality.
Complies with local, state and federal regulations.
Perform other duties as assigned.
To perform this position successfully, you must perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.
Knowledge obtained through completion of a Masters Degree curriculum in appropriate discipline from accredited institution.
Skill in participant assessment, including the use and withdrawal from substances, change in psychiatric status, physical health and safety.
Skill in participant and family engagement including the use of reflective listening, problem-solving, stages of change and motivational interviewing techniques.
Working knowledge in the treatment of individuals struggling with mental health and substance use disorders.
Knowledge of state and federal rules and regulations governing confidentiality.
Skill in working and communicating with others.
Demonstrates a high standard of professional conduct, professional boundaries and ethical behavior that will enhance the quality of care and encourage healthy interactions among staff.
Valid drivers license and appropriate vehicle insurance (liability limits of at least 100,000 bodily injury per person /300,000 bodily injury per accident/100,000 property damage).
Computer skills including but not limited to, Internet access, word processing, report writing and CRM applications necessary to generate appropriate reports allocated to the position of Admissions/Customer Relations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
You are regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear.
You are occasionally required to stand, stoop, kneel or crouch and lift and/or move up to 20 pounds.
You are occasionally required to walk distances up to 3 miles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The work environment is that of providing services to individuals and their families with a history of severe and persistent mental illness and substance abuse disorders.
Possible exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases.
Significant business-related travel is required.
A non-smoking environment.
Drug & Alcohol Free Workplace
Benefits: WestBridge offers excellent total compensation packages, including very competitive salary, immediate earning of paid time off, Short/Long term disability, Life insurance, 401(k) retirement plan, and access to continuing education and professional development.
WestBridge is an equal opportunity employer.