Admissions - Associate (Seasonal)

BASIC FUNCTION:

The Admissions Associate (seasonal) contributes to the success of Brookfield Zoo Chicago ("BZC") by courteously and efficiently accommodating guests' admission needs and ensuring that all transactions are accurate to assure guests have a quality and enjoyable experience, thus contributing to Brookfield Zoo Chicago's goals of providing an extraordinary guest experience and generating revenue to contribute to BZC's overall revenue goals.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.

• *Obtain product knowledge and demonstrate effective selling skills to provide guests with essential information to assist them in purchasing the best value for their visit, maximizing their experience, and generating revenue. Collect revenue for and up-sell admissions, parking, internal attractions, packages, rentals, membership sales and other initiatives as instructed.

• *Operate a point-of-sale (POS) cash register system with accuracy and efficiency including basic data entry for onsite membership fulfillment.

• *Validate tickets sold at the admissions entrance areas for guest admittance for zoo admission and internal attractions. Collect and record exact counts for each non-paying attendance categories, e.g., adults, children, members, etc., in order to report daily attendance for the census report.

• *Follow and enforce all applicable institutional policies and departmental procedures.

• *Must familiarize oneself with the zoo and its attractions and be able to enthusiastically and accurately relay information to guests.

• *Maintain assigned area to ensure it is clean and presentable to guests and in accordance with department standards.

• Verify all employees entering the Zoo have a current Society employee photo ID badge. Verify visitors, business appointments, and deliveries against the gate list. Obtain proper authorization for admittance.

• Maintain and clean wheelchairs, wagons, strollers, and ECV rentals.

• Board buses or walk traffic lanes in order to obtain attendance counts and/or collect parking fees.

• Other related duties as assigned.

• Denotes Essential Job Function(s)

POSITION REQUIREMENTS AND SPECIFICATIONS:

• Accurate basic math skills required.

• Demonstrated strong customer service skills required.

• Demonstrated ability to work effectively under pressure and meet deadlines.

• Ability to communicate with the public required.

• Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

DESIRABLE/PREFERRED QUALIFICATIONS:

• High School graduate or (GED) equivalent preferred.

• Ability to operate a point-of-sales (POS) system desired.

• Multilingual ability, Spanish fluency a plus.

ADDITIONAL INFORMATION: This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. Must represent Brookfield Zoo Chicago in a professional manner at all times. Must have the ability to work non-standard hours including evenings, holidays, and weekends. Incumbent must have ability to learn and follow BZC policies and departmental procedures and standards. Admissions Associates are assigned to work the parking booths, admission booths, Guest Relations buildings, stroller rentals, internal attraction ticket booths or entrances, and/or access control for general admission or internal attractions. Admissions Associates may also be required to temporarily assist at other Guest Services locations as directed.