Admissions And Enrollment Services Supervisor

Posting Details

Posting Summary

Working Title Admissions and Enrollment Services Supervisor Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29500199 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Portsmouth

• 740 Hiring Range $48,000 - $59,000 commensurate w/ experience Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

8:30 AM - 5:00 PM, Monday through Friday; will include some later hours on Mondays and Tuesdays until 6:30 PM. Also, some additional evening and weekends will be required for enrollment events.

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Admissions and Enrollment Supervisor will manage, lead, and supervise the overall daily

operations including record management, domicile, applications, and other enrollment processing of the Office of Admission and Enrollment Services. The position will serve as the primary point of contact in dealing with all aspects of Admission and Enrollment (FERPA, Special provision, Admission, Domicile), etc. Also, the position will coordinate with campus and college staff to ensure courteous delivery of accurate and consistent information, campus/college personnel, and the public.

Also, the position will hire, train, and supervise full-time, part-time, and student employees. Most importantly, ensuring compliance with all VCCS, TCC, state, and federal policies and procedures. Lastly, this position provides information regarding enrollment and registration procedures to new and continuing students in individual and group settings, on and off-campus.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of all aspects of Student Services (Admissions and Enrollment, Onboarding/Recruiting, Financial Support, Student Development, Student Activities, etc.)

• Knowledge of on-line registration and student records system

• Knowledge of ability to interpret and apply VCCS, FERPA, and College Policies, regulations, and procedures related to student records.

• Advanced supervisory experience, excellent interpersonal communication and organizational skills demonstrating the ability to manage several employees and to communicate effectively while establishing cooperative working relationships with diverse constituencies.

• Demonstrated knowledge of federal and state policies as they relate to higher education, admissions, domicile, records, and registration.

• Ability to develop, collect, interpret, analyze, and manage data.

• Demonstrated administrative problem solving and sound decision-making based on college, VCCS, and FERPA policies and procedures.

• Ability to lead and manage projects, handle multiple competing tasks simultaneously, and to work in a high volume and fast-paced environment.

• Demonstrated computer competency and a working familiarity with Microsoft Office, Presentation, Spreadsheet, Database, e-mail, and use of the Internet.

• Ability to make oral and written presentations, organize and analyze, negotiate, and communicate effectively while establishing a cooperative working relationship with a diverse array of individuals in the course of performing assigned duties.

• Customer Service experience

• Supervisory and managerial experience

Additional Considerations

• Enrollment Services, Admission, or Records experience

Operation of a State Vehicle No Supervises Employees Yes Required Travel

Limited between the TCC campuses

Posting Detail Information

Posting Number CLS_2878P Recruitment Type General Public

• G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 03/14/2024 Job Close Date 05/01/2024 Open Until Filled Agency Website tcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/71467

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume

• Cover Letter/Letter of Application

Optional Documents

• AHP Letter